Theme Park Manager

Cultivar Staffing & Search; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prominent entertainment provider in Singapore seeks a Theme Park Manager responsible for overseeing operations and ensuring financial targets. Candidates should have at least 5 years of experience in the attractions or hospitality industry. This role requires strong leadership, communication skills, and a customer-oriented attitude. The position offers a dynamic work environment with opportunities for career development.

Qualifications

• At least 5 years of experience in a leadership role within attractions or hospitality.
• Proven skills in operations planning and team management.
• Ability to handle multiple, complex projects.

Responsibilities

• Manage Profit & Loss to meet financial targets.
• Train and supervise the attractions crew.
• Ensure safety and cleanliness standards in the park.

Skills

Team leadership

Operations planning

Communication skills

Customer service

Job description

Our client is a leading provider of experience-based play facilities in Singapore who provides unique interactive play experiences to children. Due to expansion, they are looking for a Theme ParkManager to join their team.

Responsibilities

• Oversee and manage the Profit & Loss (P&L), ensuring financial targets are met.
• Develop and manage operations schedules to optimize cost efficiency while maintaining high service standards.
• Train and supervise the attractions crew to consistently meet established service levels.
• Ensure Park facilities adhere to the highest safety, sanitization, and cleanliness standards.
• Conduct regular inspections and maintenance to uphold these standards.
• Continuously review and improve the park\'s user experience through enhanced service standards, programs, and offerings.
• Handle customer service issues promptly and efficiently on-site, via phone, or through digital communication channels.
• Plan and oversee the smooth execution of park programs, working closely with the attractions team to ensure successful delivery.
• Manage daily cash sales and ensure accurate and timely reporting.
• Prepare detailed monthly reports and participate in regular business and operational meetings.
• Implement, monitor, and enforce park policies and procedures to ensure operational efficiency and compliance.
• Identify and address operational issues to improve overall park performance.
• Conduct regular First Aid training for the operations team.
• Collaborate with sales and marketing teams to promote park offerings.
• Support cross-functional initiatives to enhance park performance and customer satisfaction.
• Mentor and develop team members through regular performance reviews, goal setting, and career development initiatives.
• Foster a positive work environment that encourages teamwork, creativity, and continuous improvement.

Qualifications

• A minimum of 5 years experience in leading a team, preferably within the attractions or hospitality industry.
• Demonstrated experience in operations planning, deployment, and people management.
• Experience managing mascots and stage performances is a strong advantage.
• Proficiency in handling multiple and complex projects simultaneously, with the ability to work collaboratively across different business units.
• Strong communication and interpersonal skills, with the ability to engage and motivate a diverse team.
• Customer-oriented with a proven ability to resolve issues effectively and efficiently.
• Dynamic, self-starter with the flexibility to adapt to a fast-paced environment.
• A proactive and solutions-driven mindset with the ability to manage unforeseen challenges.
• Willingness to work on weekends, holidays, and irregular hours as required by the nature of the business.

Interested candidates are invited to send in your Resume in MS Word Format* stating your past work experience, reasons for each leave, past and expected remuneration.

We regret to inform that only shortlisted candidates will be notified.

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Personnel Number: R23113231 (Lum Charmaine)