Temp Patient Service Associate, Medical Social Work (5 months contract)

Woodlands Hospital; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare institution in Singapore seeks a Temp Patient Service Associate for a 5-month contract. The role involves ensuring service readiness, assisting with patient needs, and providing support to Medical Social Workers. The ideal candidate will be patient-oriented, adaptable, and a strong team player, with prior customer service experience preferred. Candidates must apply through official channels, such as the Singapore Medical Association or LinkedIn.

Qualifications

• Willing to enhance patient experience and go the extra mile.
• Adaptable and eager to learn with a strong team spirit.
• Experience in frontline customer service is preferred.

Responsibilities

• Ensure service readiness of the department and maintain a safe environment.
• Assist with patient registration, scheduling, and welfare financial aid.
• Respond to patient inquiries and maintain confidentiality.
• Support Medical Social Workers during consultations.

Skills

Patient-oriented

Strong communication skills

Customer service experience

Team player

Job description

Temp Patient Service Associate, Medical Social Work (5 months contract)

Family Group: Ancillary

Main Duties & Responsibilities

• Ensure service readiness of the department and maintain a clean, safe environment in the clinic at all times.
• Assist with case triaging, patient registration, appointment scheduling, and issuance of welfare financial aid.
• Safeguard the department’s cash float and counter collections for financially needy patients.
• Reconcile daily transactions, prepare claims and statistics reports for the department, social service offices or relevant organizations.
• Provide patient care services, including attending to patient needs and assisting with movement between departments.
• Respond to patient enquiries and provide accurate information.
• Maintain strict confidentiality of patient information.
• Address patient feedback or complaints and elevate appropriately.
• Ensure Allied Health service standards are consistently met.
• Support Medical Social Workers/Social Work Assistants with translation during consultations or tele-contact.
• Manage mobility equipment loans, ensuring proper maintenance and liaising with vendors when necessary.
• Manage inventory of department brochures, forms, clinic stationery & pantry supplies.

General Duties

• Assist Medical Social Workers/Chief of Department in supervising, guiding, and teaching new staff.
• Participate in initiatives to improve care quality and work processes.
• Perform other duties as assigned by Reporting Officer /Chief of Department.

Requirements

• Patient-oriented, willing to go the extra mile to enhance patient experience.
• Driven, adaptable, and eager to learn.Strong team player with the ability to build relationships across departments and institutions.
• Experience in frontline customer service preferred.

Application Information

Please submit your application through one of the official channels:

• Singapore Medical Association: sma.org.sg
• LinkedIn
• WHC appointed recruitment agencies

Applications from other recruitment channels will not be considered. Please visit the official channels listed above.