Technology Innovation & Data (IT Support) Specialist or Assistant Manager

Four Seasons Hotels and Resorts; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A prestigious hospitality organization in Singapore is looking for a Technology Innovation & Data (IT Support) Specialist or Assistant Manager. This role is crucial for ensuring all technical systems operate flawlessly, enhancing the experience for both guests and staff. Candidates should have a strong background in IT, including systems and network administration, and ideally possess hospitality experience. Join a team that values service excellence and innovation.

Benefits

Best-in-industry training

Complimentary stays at Four Seasons properties

Paid holidays / vacation

Dental and medical / life insurance

Annual employee party

Complimentary meals in employee restaurant

Complimentary meals in dedicated employee restaurant

Qualifications

• 2–5 years of IT experience, ideally within a hospitality environment.
• Strong technical foundation in systems and network administration.
• Excellent problem-solving skills with a service-driven mindset.

Responsibilities

• Keep mission-critical systems running smoothly 24 / 7.
• Oversee system and network administration and data security.
• Respond swiftly to system issues and deliver high-quality technical support.

Skills

Systems and network administration

Problem-solving skills

Interpersonal skills

Service-driven mindset

Technical support experience

Education

Microsoft Certified Solutions Expert (MCSE) or equivalent

2–5 years of IT experience

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

At Four Seasons Hotel Singapore, we create more than just stays – we craft meaningful, memorable experiences. Amidst the vibrant energy of the city, our Hotel is a calm sanctuary where discerning travellers find a true sense of home and place. Our thoughtfully designed environment, from lush gardens to serene, generous spaces, rejuvenates and inspires, allowing both guests and employees to thrive. As part of our team, you are not just filling a position. You are crafting meaningful moments, and contributing to a journey of discovery. Here, we value warmth, attention to detail, and the ability to anticipate needs before they are spoken – traits that define true luxury hospitality. Life at Four Seasons Hotel Singapore is authentic and full of purpose, just like the experience we deliver to every guest. If you have a sincere passion for creating meaningful moments and seek to grow in a setting where excellence is the standard, we invite you to join us and be part of something exceptional. Discover more at press.fourseasons.com / singapore

About the role

Technology Innovation & Data (IT Support) Specialist or Assistant Manager

As our Technology Innovation & Data (IT Support) Specialist or Assistant Manager, you’ll be at the heart of the hotel’s operations — ensuring that every system runs flawlessly so our guests enjoy an experience that feels effortless. You’ll oversee both standard network systems and hospitality‑specific technologies, providing operational support and reliability.

From managing critical systems to solving complex technical challenges, you’ll be a trusted partner to every department — enabling excellence and supporting innovation across the property.

What you will do

• Keep mission‑critical systems — including Property Management, POS, PABX, and HSIA — running smoothly 24 / 7.
• Oversee system and network administration, user access, and data security.
• Support the hotel’s infrastructure: servers, networks, and applications across all departments.
• Respond swiftly to system issues and deliver proactive, high‑quality technical support for guests and staff.
• Assist in new technology rollouts, upgrades, and corporate‑driven initiatives.
• Coordinate with vendors and ensure compliance with global IT standards.
• Implement technology best practices and recommend innovations that enhance efficiency and guest satisfaction.
• Support events and functions with reliable connectivity and technical setup.

What you bring

• Strong technical foundation in systems and network administration — Microsoft Certified Solutions Expert (MCSE) or equivalent preferred.
• 2–5 years of IT experience, ideally within a hospitality environment.
• Excellent problem‑solving skills and a proactive, service‑driven mindset.
• Strong interpersonal and communication skills to collaborate across teams and support guests with care.
• A passion for technology, precision, and delivering excellence.
• Due to work visa regulations and restrictions, the position is open to Singaporean applicants only.

What we offer

• Career growth opportunities
• Unique strong culture
• Best‑in‑industry training
• Complimentary stays at Four Seasons properties (based on availability), with discounted meals
• Paid holidays / vacation
• Dental and medical / life insurance
• Employee service awards / Birthday Gift
• Annual employee party / social and sporting events
• Complimentary meals in dedicated employee restaurant

Schedule & Hours

This position requires the incumbent to work from Mondays to Fridays, 8.30 am to 6.00 pm, subject to work exigencies.