Technology Command Centre - IT Support

OVERSEA-CHINESE BANKING CORPORATION LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prominent banking institution in Singapore is seeking an IT Support Specialist to ensure the smooth operation of their systems and technology. You will troubleshoot issues, provide employee support, and facilitate training for new technologies. Ideal candidates have a Bachelor's degree in IT and experience in banking, particularly with Base24 and ATM systems. The position offers a competitive salary and a suite of flexible benefits to support your lifestyle and career growth.

Benefits

Competitive base salary

Flexible benefits

Professional development opportunities

Qualifications

• 4-6 years of work experience in the banking environment.
• Domain knowledge in Base24 Application Classic (Rel 5 & 6).
• Exposure to Base24-eps, Live EJ, SCCM, Diebold Nixdorf, NCR applications is advantageous.

Responsibilities

• Support Base24 and ATM systems in a Technical Command Centre.
• Perform troubleshooting for system issues and escalate when necessary.
• Coordinate audits and fulfill regulatory requirements.

Skills

Problem-solving

Technical support

Communication

Root cause analysis

Education

Bachelor's Degree in Information Technology

Tools

HP NonStop platform

TAL programming

COBOL programming

Job description

Overview

Why Join Imagine being part of a team that keeps the heartbeat of OCBC's operations going. As an IT Support Specialist, you'll play a critical role in ensuring our systems and technology run smoothly, enabling our employees to deliver exceptional service to our customers. You'll be the go-to expert for technical issues, and your problem-solving skills will make a real difference.

How you succeed To excel in this role, you'll need to be proactive and responsive, with a strong focus on customer satisfaction. You'll work closely with our employees to understand their technical needs, resolve issues efficiently, and provide training and support to enhance their technical skills. Your ability to communicate complex technical information in a clear and concise manner will be key to your success.

What you do

• Part of Technical Command Centre (TCC) to support Base24 and ATM systems, working in 2 dayshifts roster.
• Perform trend analysis and capacity management.
• Perform troubleshooting and case investigation due to EMS alerts or lodged by users with a good root cause analysis.
• Identify initiatives and recurring problems for optimizing and prevention enhancement.
• Perform bug fixes or apply hotfixes from ATM vendor with proper test management cycle.
• Perform recovery up to the point of service restoration.
• Perform HA and DR exercise.
• Manage audit and regulatory requirements.
• Respond to and resolve technical issues reported by employees via phone, email, or in-person.
• Troubleshoot hardware and software problems, and escalate complex issues to senior technical teams.
• Provide training and support to employees on new systems and technologies.
• Collaborate with other IT teams to implement new technologies and resolve technical issues.
• Develop and maintain technical documentation to support knowledge sharing and continuous improvement.

Who you are

• Bachelor's Degree in Information technology with 4-6 years’ work experience in banking environment, supporting Base24 & ATM application systems.
• Technically competent in HP NonStop platform and excellent in TAL & COBOL programming language.
• Must have domain knowledge in Base24 Application Classic (Rel 5 & 6).
• Exposure to open system applications like Base24-eps, Live EJ, Software Distribution (SCCM), Diebold Nixdorf Host Application (Transaction Middleware) & NCR Host Application (Transact-X) will be an added advantage.

Who we are

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

What we offer

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.