TECHNICIAN cum Driver

HSIN MIN HOCK CONSTRUCTION (PT E.) LIMITED.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A construction firm in Singapore seeks a Projects Coordinator to handle community interactions and support the sales team. Responsibilities include addressing community needs, maintaining relationships, and assisting with proposals. Candidates should have a Diploma Certificate and at least 3 years of customer service experience, along with proficiency in Microsoft Office. The ideal candidate will possess excellent communication and problem-solving skills, and the ability to multitask in a fast-paced environment.

Qualifications

• At least 3 years of customer service experience required.
• Proficient in Microsoft Word, PowerPoint, and Excel.
• Excellent verbal and written communication skills.

Responsibilities

• Attend to community needs and provide recommendations.
• Support the sales team in maintaining community relationships.
• Assist in proposals and quotations for potential business arrangements.

Skills

Customer service

Microsoft Office proficiency

Problem-solving

Communication skills

Education

Diploma Certificate

Job description

Reporting to the Managing Director of Innovation and working closely with the Team of Innovation, the primary role of the Projects coordinator is to organize and attend to the business needs of the interested parties in the community. Interested parties are not limited to customers, business partners, service providers and visitors (in terms of walk‑ins and phone enquiries).

Responsibilities for the Project Coordinator

• Attend to the community needs, provide recommendations or/and connect them with the right parties and resources.
• Give the enquiries the necessary attention to ensure the service level is met.
• Support the sales team to maintain good relationships with the community.
• Assist the sales team in proposals and quotations for potential business arrangements.
• Keep and maintain records and database of existing community.
• Be up to date on the services being introduced, offered, or discontinued.
• Answer to telephones queries and respond to email enquiries diligently.
• Work together with the sales team to schedule appointments, answering phones, and tracking of customer’s business records.
• Discuss with the sales team in timely engagements to identify areas that need improvements.
• Any other ad-hoc tasks relevant to the business needs of the team.

Requirements

• At Least Diploma Certicate or any related 3 above years customer service experience.
• Proficient skills in Microsoft Office, including Microsoft Word, PowerPoint and Microsoft Excel, and other computer literacy skills.
• Excellent customer service, listening and problem-solving skills.
• Excellent verbal and written communication skills.
• Able to visualize the current tracking status of each transaction and present the necessary update(s) when prompted.
• The ability to multitask, work in a fast-paced environment, and meet deadlines.
• Possess an amiable personality and able to connect easily within the community in terms of their needs.