Technical Support Engineer - Refrigeration

Talent Trader Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the refrigeration industry is seeking a Technical Support Engineer to provide expert assistance and troubleshooting for refrigeration systems. The role involves on-site diagnostics, customer training, and collaboration with teams to enhance product offerings. Candidates should possess a Bachelor's degree in Mechanical Engineering and relevant experience in technical support.

Qualifications

• Prior experience in technical support or field service role within refrigeration.
• Strong knowledge of refrigeration systems and equipment.
• Willingness to travel as required.

Responsibilities

• Provide technical support and troubleshooting assistance to customers.
• Diagnose and resolve technical issues on-site visits.
• Collaborate with teams to implement solutions.

Skills

Technical support

Problem-solving

Communication

Teamwork

Education

Bachelor's degree in Mechanical Engineering

Job description

Responsibilities:

• Provide technical support and troubleshooting assistance to customers regarding refrigeration systems and equipment.
• Diagnose and resolve technical issues on-site visits.
• Collaborate with cross-functional teams to identify and implement solutions to customer problems.
• Provide training and guidance to customers on the operation and maintenance of refrigeration systems.
• Create and maintain documentation, including troubleshooting guides and technical manuals.
• Participate in product testing and evaluation to provide feedback for product improvement.
• Assist in the development and implementation of new products and features.
• Ensure customer satisfaction and provide excellent customer service.

• Bachelor's degree in Mechanical Engineering or related field.
• Prior experience in technical support or field service role within the refrigeration industry.
• Strong knowledge of refrigeration systems and equipment.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Willingness to travel as required.

If you are interested in the advertised position, please click on the APPLY button below to send in your resume or send to [e-mail]

EA License No: 13C6305

Reg. No.: R1981808

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