Technical Support Engineer

MTC CONSULTING PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading consulting firm in Singapore is seeking a technical support specialist to provide pre-sales support and assist with customer queries. The ideal candidate should have a Bachelor's degree in Computer Science or a related field and at least 3 years of hands-on experience. This role offers a competitive salary of up to $4,000 and attractive benefits, with a 5-day work week.

Benefits

5 days work week

Attractive benefits

Qualifications

• Minimum 3 years hands-on experience
• Effective communication skills in customer support

Responsibilities

• Provide pre-sales support and respond to customer queries
• Diagnose and troubleshoot software and hardware problems
• Creating technical documentation and manuals
• Support on new product certifications and renewals
• Provide support for Warranty Entitlement and Claim system

Skills

Customer support

Troubleshooting

Technical assistance

Education

Bachelor’s degree in Computer Science, I.T., engineering or equivalent

Job description

5 days work week

Basic up to $4,000 + Attractive benefits

Global MNC Presence

Responsibilities

• Provide pre-sales support / consultation, responding to customer support requests and queries in a timely and accurate manner
• Diagnosing and troubleshooting software and hardware problems, and applying the best solutions to resolve technical issues
• Providing technical assistance for queries and issues related to computer systems, software, and hardware
• Creating technical documentation and manuals to assist other team members and users
• Support on new product certifications and renewals
• Provide support on the company’s Warranty Entitlement and Claim system

Requirements

• Bachelor’s degree in Computer Science, I.T., engineering or equivalent
• Min. 3 years hands-on experience.

R22107887 | Gladys Chang Si Min

EA License No: 15C7752