Technical Support Engineer

CLOUDFLARE, PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading internet security company in Singapore is looking for a Technical Support Engineer to join their Customer Support Team. You will be responsible for solving technical issues, helping customers, and collaborating with the Technical Operations team. The ideal candidate has strong problem-solving skills, a customer-first attitude, and fluency in Mandarin or Cantonese is a plus. This role offers an opportunity to work with diverse technology and enhance your skills within a dynamic environment.

Qualifications

• Comfortable communicating in writing and prioritizes customer needs.
• Motivated to learn and expand skill set continuously.
• Able to troubleshoot and resolve unknown technical issues.

Responsibilities

• Assist customers with various technical support issues.
• Collaborate with the Technical Operations team.
• Learn and understand the workings of Cloudflare technology.

Skills

Customer-first communication

Self-starter attitude

Technical troubleshooting

Problem solving with command line tools

Inquisitive nature

Fluency in Mandarin or Cantonese

Tools

Bash

Python

JavaScript

Apache

Nginx

IIS

Job description

Job Description & Requirements

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Available Location: Singapore

About the Department

The Customer Support Team solves complicated problems and answers technical inquiries via phone, email, chat, and social media. Whether it is a WordPress blogger using our services for free or a global Enterprise business with petabytes of web traffic, our team is always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - to help build a better service and future product development.

What You’ll do

Do you love solving complex problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking a Technical Support Engineer to join our team. You will work with our customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network. This is a position where you will learn the inner workings of Cloudflare’s technology and gain a deeper understanding of internet technologies.

Examples of desirable skills, knowledge and experience

• You are comfortable communicating in writing and always put the customer first
• You are a motivated self-starter who always looking to expand your skill sets
• You take initiatives and capable of learning new technologies / systems / features with little guidance
• You enjoy troubleshooting and solving unknown technical problems and issues
• You are inquisitive and able to communicate to different kind of audiences
• You have a solid grasp of problem solving with command line tools (dig/traceroute/curl/tcpdump)
• You understand how the Internet works
• Ability and willingness to work occasional weekends, holidays, and after hours
• Fluency in Mandarin or Cantonese is considered a plus to deal with stakeholders in the respective countries.

Bonus Points

• You have experience writing scripts in Bash, Python, JavaScript, or other scripting language
• You have experience installing and configuring web servers like Apache, Nginx, and IIS
• You are familiar with Cloudflare and have a site actively using our platform
• You have web development, hosting, or customer support experience