Technical Support Engineer

Nicoll Curtin Technology; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A technology-driven company in Singapore is hiring a Technical Support Engineer to provide first-line support for its software products. You will troubleshoot technical problems, manage support tickets, and communicate solutions effectively to users. The ideal candidate will have a Bachelor's degree in a related field and at least 1 year of experience in technical support. This initial 12-month contract offers a dynamic environment where you collaborate with engineering teams and help maintain documentation.

Qualifications

• At least 1 year of experience in technical support, QA, or a similar role.
• Hands-on experience with ticketing and bug-tracking tools (e.g. Jira).
• Curious and fast learner with a genuine interest in technology.

Responsibilities

• Act as first-line support for software and application issues.
• Troubleshoot, analyze, and resolve technical problems reported by users.
• Manage and prioritize support tickets, meeting agreed SLAs.

Skills

Problem-solving skills

Logical thinking

Technical writing

Communication skills

Education

Bachelor’s degree in Computer Science, IT, or a related technical field

Tools

Jira

Job description

Overview

We’re hiring a Technical Support Engineer to join a growing technology-driven company building software products used by customers across different markets. This team works closely with product and engineering to keep systems running smoothly and users supported.

What you’ll do

• Act as first-line support for software and application issues
• Troubleshoot, analyze, and resolve technical problems reported by users
• Identify product defects, document clear findings, and escalate to engineering when needed
• Manage and prioritize support tickets using tools like Jira, meeting agreed SLAs
• Communicate solutions, updates, and workarounds clearly to users
• Help maintain internal and user-facing documentation, FAQs, and troubleshooting guides

What we’re looking for

• Bachelor’s degree in Computer Science, IT, or a related technical field
• At least 1 year of experience in technical support, QA, or a similar role
• Hands-on experience with ticketing and bug-tracking tools (e.g. Jira)
• Strong problem-solving and logical thinking skills
• Comfortable working with both technical teams and non-technical users
• Clear and structured technical writing skills
• Curious, fast learner with a genuine interest in technology

Nice to have

• Basic scripting knowledge (Python or JavaScript)
• Experience working with APIs or testing them
• Exposure to Agile or Scrum environments

This is an initial 12-month contract based in Singapore.