Technical Analyst (Salesforce CRM) Contract

ICON OUTSOURCING; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

A leading outsourcing company in Singapore is seeking a Technical Analyst with expertise in Salesforce CRM. The role involves collaborating with stakeholders to define requirements, managing product development for web and mobile applications, and optimizing user journeys. The ideal candidate will have a degree in a related field and at least 6 years of experience in software development projects, preferably within Agile environments. Strong communication and collaboration skills are essential in this dynamic position.

Qualifications

• Minimum 6 years experience as a business or technical analyst within software development projects.
• Strong experience working in Agile environments with cloud platforms.
• Ability to work independently under pressure, multitask, prioritize effectively, and meet deadlines.

Responsibilities

• Collaborate with stakeholders to define functional and technical requirements.
• Develop business cases, user stories, and acceptance criteria.
• Own end to end product development for web and mobile applications.

Skills

Business analysis

Technical analysis

Agile methodologies

Cloud platforms

Strong communication

Collaboration

Education

Degree in Computer Science, Computer Engineering, Electronics Engineering, Information Technology

Tools

Confluence

JIRA

GitLab

SonarQube

Job description

Technical Analyst (Salesforce CRM) Contract

Key Responsibilities

• Collaborate with business stakeholders, product managers, and engineering teams to gather, analyze, and define functional and technical requirements
• Develop business cases, epics, user stories, acceptance criteria, and process flows that align to product objectives
• Produce product specifications, functional documents, UAT guides, and release notes for development, QA, and customer facing teams
• Conduct competitive analysis and market research to support product strategy and feature prioritization
• Own end to end product development for web and mobile applications integrated with platforms such as Salesforce and Shopify Plus
• Partner with product managers to translate strategic roadmaps into actionable backlogs and sprint deliverables
• Support design feasibility discussions by leveraging knowledge of web, mobile, and cloud technologies
• Deliver API integrations including FHIR, REST, SOAP, and Salesforce, enabling significant performance improvements and workflow efficiencies
• Manage full lifecycle of Shopify Plus and Salesforce CRM initiatives, integrating external systems to elevate customer experience and operational efficiency
• Drive personalized and data driven commerce by connecting systems to Customer Data Platforms
• Optimize user journeys including checkout flows to improve conversions, reduce downtime, and enhance system reliability
• Use analytics, KPIs, and customer insights to refine backlog priorities and improve sprint value delivery
• Act as the voice of the customer, ensuring features align with real world workflows and pain points
• Facilitate problem solving across teams, supporting incident analysis and root cause reviews as required

Qualifications and Skills

• Degree in Computer Science, Computer Engineering, Electronics Engineering, Information Technology, or related technical field
• Minimum 6 years experience as a business or technical analyst within software development projects
• Strong experience working in Agile environments with cloud platforms
• Ability to work independently under pressure, multitask, prioritize effectively, and meet deadlines
• Strong communication skills with the ability to articulate technology concepts to both technical and non technical stakeholders
• Proven collaboration skills, with the ability to partner effectively with cross functional teams
• Good understanding of modern web, mobile, and cloud technologies and their impact on solution design
• Experience with tools such as Confluence, JIRA, GitLab, SonarQube, and BPM modelling techniques is an advantage