Technical Account Manager III

Expedia, Inc.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A global travel technology company in Singapore is seeking a Technical Account Manager III to manage critical technical relationships with enterprise partners. This role involves leading initiatives to enhance partner success and improve processes. Ideal candidates will have a degree in engineering or business, with 4-6 years of relevant experience and strong analytical skills. Join a fast-paced and collaborative environment that prioritizes innovation in travel technology.

Benefits

Full benefits package

Flexible work model

Career development resources

Qualifications

• 4-6 years of relevant work experience in technology or internet sector.
• Experience leading complex products through technical support.
• Strong track record of balancing multiple tasks in a dynamic environment.

Responsibilities

• Manage technical aspects of relationships with strategic partners.
• Drive initiatives to support the growth of Expedia for Business.
• Analyze work processes for improvement and streamline workflows.

Skills

Critical thinking

Customer focus

Analytical skills

Problem solving

Project management

Education

Bachelor's degree in engineering or business

Job description

Technical Account Manager III

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees\' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Technical Account Manager III

The travel market never stands still. At Private Label Solutions, we’re smack in the middle of it. We unlock the power of Expedia Group for thousands of travel partners around the world and build the tools & technologies that help millions of travelers find the best accommodation, car hire, & flights for their next trip. We offer the opportunity to work with the brightest minds in the industry in an upbeat, collaborative and truly international work environment. We are passionate about innovation, creative problem-solving and making sure we have fun while we’re doing it!

As a Technical Account Manager working within the Partner Success team focused on our demand partner solutions at Expedia Group, you will join a growing team delivering travel solutions for large partners. Working closely with business, product, and technology teams you’ll be responsible for driving key initiatives to support the growth of Expedia for Business. Bring your experience, creativity, communication and collaboration skills and join us as we continue to reinvent travel.

What you\'ll do:

• Manage the product and technical aspects of Expedia Group’s relationship with strategic, enterprise partners partnering with Commercial Account Managers to serve as the primary technical point of contact for a set of partners
• Understand the full array of the company’s offerings and areas of expertise, apply this knowledge to meet the needs of the partner
• Demonstrate compelling rationale while explaining ideas to gain support to resolve issues and effectively influence others considering the situation from the point of view of the other party to identify a common ground, elegantly move out of deadlock situations and achieve favorable outcomes in each negotiation
• Advocate for loyalty partners with business, product, and development teams within Private Label Solutions and across Expedia Group
• Monitors project progress to meet milestones, timelines, specifications, and requirements. Keeps relevant stakeholders informed of progress toward or changes to task timing that impacts the project schedule while proactively managing risk by anticipating those and leading mitigation planning
• Contribute to feature roadmap and prioritization working across Demand Partner Solutions product and technology teams. Conversely, extend the usage of product capabilities to grow the travel business through existing partnerships
• Build productive relationships with internal teams and external partners to drive feature delivery by supporting new partnership opportunities, from technical sales consultation to new partner implementations
• Assess bottlenecks in work processes within teams to streamline and simplify workflows while coordinating with other team members to execute new ideas or approaches and achieve process improvement goals. Analyze the impact of process change through data.
• Create clear, concise and organized communication materials (e.g., policies & procedures, guidelines, presentations, messages) while considering and understands the audience’s specific needs and comprehension level to determine the most appropriate message and delivery method, limiting or explaining technical language

Who you are:

• You have a bachelor’s degree in engineering or computer science or business or in a related technical field; or equivalent related professional experience
• You have 4-6 years of relevant work experience in the technology or internet sector
• you have strong critical thinking skills and experience leading highly complex products through technical support, product development, or project management
• you have a consistent track record of being a self-starter, balancing multiple tasks simultaneously, prioritizing workload effectively, and growing in a dynamic and sophisticated environment
• You possess strong customer focus, excellent problem solving, and analytical skills demonstrating successfully grown business partnerships by identifying product opportunities, building a business case for them, and executing
• You hav evangelized and articulated innovative technology for both technical and non-technical parties
• You have built and maintained strong internal and external working relationships across business and technical teams
• You have a highly energized and a positive outlook with the passion to build a better product at every opportunity
• You have knowledge of travel industry preferred and previous experience with travel technology products and operations

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group\'s family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises. 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.