Technical Account Manager

R&G BUSINESS SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading business solutions provider in Singapore is looking for an experienced operations leader to oversee the operations division. The role involves providing strategic direction, managing financial performance, fostering customer relationships, and ensuring compliance and safety. The successful candidate will promote company services and seek growth opportunities. This position offers a dynamic environment suitable for a proactive leader with a strong focus on business development and operational excellence.

Responsibilities

• Provide strategic leadership to the operations division.
• Monitor income and expenses of service operations.
• Manage customer service and client relationships.
• Communicate with technical consultants and vendors.
• Define roles and plan for department needs.
• Coordinate with Site Managers on manpower planning.
• Seek new business opportunities to increase revenue.
• Promote company services and sales of machine parts.
• Ensure a safe and secure work environment.
• Ensure compliance with procedures and documentation.
• Attend and prepare documents for audits.
• Perform other duties assigned by the Director.

Job description

Responsibilities

• Provide strategic leadership and direction to the operations division and supervising Singapore personnel to achieve the operations key performance index and the required service standards.
• Monitor and analyse the Income & Expenses of the service operations, establish business controls and provide solutions to reduce cost and increase revenue.
• Manage the customer services and relationship through providing regular feedback and periodic operations review with clients to optimize quality of service, business growth, and customer satisfaction.
• Communicate with Engineers and other technical consultants and vendors for IT infra.
• Defines roles and responsibilities, plans for the department’s future needs and operations; counsels and discuss with managers on performance
• Coordinating with Site Managers on manpower planning and arrangements
• Challenge for more business opportunities and expand service contracts in various fields to increase revenue.
• Promoting company services and sales of machines parts
• Ensuring safe and secure work environment for all employees
• Ensuring compliance in all procedures including documentation
• Attending and preparing documents for audit by customers
• Any other duties assigned by the Director