Systems Support Engineer (Level 2, RHEL, Contract)

GMP TECHNOLOGIES (S) PTE LTD; Singapore; On-site; SGD 60,000 - 85,000; Full time

Job summary

A leading technology company in Singapore is seeking a skilled Level 2 Operations Support Engineer. The role involves managing incidents, ensuring service uptime, and performing system maintenance. Candidates should have 3 to 8 years of experience with Red Hat Enterprise Linux and familiarity with various enterprise tools. This position offers an opportunity to work in a dynamic environment with a focus on high-quality service delivery.

Qualifications

• 3 to 8 years of hands-on experience with Red Hat Enterprise Linux (RHEL 7/8).
• Experience in Level 2 infrastructure or operations support roles.
• Exposure to security tools (McAfee, Nessus).

Responsibilities

• Provide Level 2 support in line with SLAs and customer contracts.
• Maintain and monitor supported systems (Linux/Windows).
• Act as point of contact for customers during major incidents.

Skills

Red Hat Enterprise Linux (RHEL)

Incident Management

Troubleshooting

VMware (vSphere, vCenter)

Scripting (Bash, Python, Perl)

Monitoring Tools (Nagios, eG)

ITIL Foundation

Education

Diploma or Bachelor’s degree in Computer Science or related field

Tools

Windows Server (2016/2019)

Storage/Backup Systems (DELL EMC, Veritas)

Job description

We are looking for a skilled Level 2 Operations Support Engineer with strong Red Hat Enterprise Linux (RHEL) experience to provide operational support for mission-critical systems. You will be responsible for managing incidents, performing system maintenance, coordinating with resolver teams, and ensuring service uptime for both internal and external customers.

Key Responsibilities

• Provide Level 2 support in line with SLAs and customer contracts.
• Maintain and monitor supported systems (Linux/Windows), ensuring stability and performance.
• Troubleshoot and resolve incidents, escalating to specialist teams when needed.
• Act as a point of contact for customers during major incidents, ensuring clear communication.
• Perform proactive diagnostics, preventive maintenance, and fault analysis.
• Manage spare parts, hardware replacements, and vendor coordination.
• Implement system changes, configuration updates, and support deployments.
• Follow industry best practices to ensure high‑quality service and infrastructure operations.
• Standard office hour.

Must‑Have Qualifications & Skills

• Diploma or Bachelor’s degree in Computer Science, Electronic Engineering, or related field.
• 3 to 8 years of hands‑on experience with Red Hat Enterprise Linux (RHEL 7/8), including patching, tuning, and troubleshooting.
• Experience in Level 2 infrastructure or operations support roles.
• Experience with VMware (vSphere, vCenter), Windows Server (2016/2019), and clustering.
• Familiarity with enterprise tools such as IBM MQ, Apache/Tomcat, and monitoring tools (Nagios, eG).
• Exposure to security tools (McAfee, Nessus), load balancers (F5), and firewalls (Palo Alto, Checkpoint).
• Scripting in Bash, Python, or Perl and basic Java debugging.
• Experience with storage/backup systems (DELL EMC, Veritas) and DC failover testing.
• ITIL Foundation v3 and/or Red Hat/VMware certifications are a plus.

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Tang Lee Ling | Registration No: R1106845

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltds PDPA and e2is PDPA.