Systems Engineer I: IT Ops & Client Support

PERCEPT SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A technology solutions company based in Singapore is seeking a dedicated Systems Engineer (Level 1) to provide operational and technical support for their system infrastructure. The role requires strong troubleshooting and communication skills, and the ability to work in 12-hour rotating shifts. Key responsibilities include providing technical support, resolving issues, and maintaining system functionality. Candidates with knowledge of Exchange systems and detail-oriented approaches are preferred.

Qualifications

• Basic knowledge of Exchange systems and IT infrastructure.
• Ability to work in 12-hour rotating shifts.

Responsibilities

• Provide technical support to customers and respond to service requests promptly.
• Identify, prioritize, and consolidate issues in accordance with client specifications.
• Troubleshoot and resolve technical issues via phone, email, and web-based tools.
• Monitor system health, availability, and functionality.

Skills

Troubleshooting skills

Communication skills

Customer-focused

Detail-oriented

Tools

System monitoring tools

Job description

A technology solutions company based in Singapore is seeking a dedicated Systems Engineer (Level 1) to provide operational and technical support for their system infrastructure. The role requires strong troubleshooting and communication skills, and the ability to work in 12-hour rotating shifts. Key responsibilities include providing technical support, resolving issues, and maintaining system functionality. Candidates with knowledge of Exchange systems and detail-oriented approaches are preferred.