System Engineer

Crédit Agricole Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global investment bank in Singapore is seeking an experienced System Engineer to join the Regional Services team. The role involves providing IT end-user support and troubleshooting workstation-related issues in a dynamic, multicultural environment. The ideal candidate will have at least 3 years of relevant experience, a degree in IT or Computer Science, and skills in Active Directory management and troubleshooting. The position empowers you to contribute to ambitious technological challenges while collaborating closely with international teams.

Qualifications

• Minimum of 3 years relevant experience as a System Engineer.
• Hands-on experience on software delivery and Windows OS deployment.

Responsibilities

• Troubleshoot workstation-related hardware, printer, and software issues.
• Perform IT support to end users.
• Provide video conference support and troubleshoot.

Skills

Active Directory management

Networking concepts (TCP/IP, RDP, WiFi, VPN)

Windows troubleshooting

Problem-solving

IT End-user support

Education

Diploma/University degree in IT or Computer Science

Tools

MS patching tools

Windows OS deployment tools

Office Suite

Job description

Crédit Agricole Corporate and Investment Banking (Crédit Agricole CIB) is the corporate and investment banking arm of Crédit Agricole Group, world’s 10th largest bank by total assets.

Our Singapore centre ("ISAP" or "Information Systems Asia Pacific") is the 2nd biggest IT setup (after the biggest setup in its Head office in Paris) for Crédit Agricole CIB’s worldwide business.

We work daily with international branches located in 30 markets by:

• Envisioning and preparing the Bank’s futures information systems
• Partnering and supporting core banking flagships and transverse areas in their large scale development projects
• Providing premium In‑house Banking applications

This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.

We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.

Position

In a challenging and multicultural environment, we seek a System Engineer to join our Regional Services team. The successful candidate shall provide IT End‑user support for CACIB Singapore ISAP (Information Systems Asia Pacific) and perform other IT tasks assigned to him/herself.

Main responsibilities

• Troubleshoot and problem‑solve workstation‑related hardware, printer and software issues and elevate support issues to L2/L3 IT support teams or 3rd‑party vendors
• Perform IT support to end users
• Follow‑up on user purchase and services subscription request
• Provide video conference support and troubleshoot
• Provide basic IP telephony support

Qualifications and Profile

• A Diploma/University graduate in IT or Computer Science
• The position requires a minimum of 3 year relevant experience as a System Engineer

Functional

• Active Directory account and group policy management
• Basic networking concepts (TCP/IP, RDP, WiFi, VPN)
• Provide Desktop engineering support
• Perform capacity planning workstations and other IT equipment
• Ability to observe control environment / risk management & compliance guidelines
• Provide system support and perform, implement Security administration, Monitoring and Control

Technical

• Hands‑on experience on MS patching, Software delivery and Windows OS deployment tools on workstations
• Good experience in managing Active Directory and Windows OS and Office Suite
• Good knowledge of Windows troubleshooting
• Good understanding and awareness of Incident management, problem management and change management
• Proficient in identifying issues efficiently and escalating to concerned teams