System Engineer

UFA, INC. Branch Office Singapore; Singapore; On-site; SGD 60,000 - 75,000; Full time

Job summary

A leading technology firm in Singapore is seeking an experienced ATC Specialist to provide testing, installation, training, and support services. The role requires strong technical and communication skills in English and Chinese, alongside a relevant degree. Responsibilities include supporting technical programs, assisting with customer installations, and troubleshooting issues. Join a global leader in Air Traffic Control simulation and voice recognition technologies with opportunities for international travel.

Qualifications

• Degree in IT or Aerospace.
• Excellent English and Chinese oral and written communication skills.
• Previous experience with software-based standalone or embedded ATC simulation products is a plus.
• Knowledge and experience in the Air Traffic Control domain is a plus.

Responsibilities

• Provide technical expertise and support to programs and business development.
• Assist with product demonstrations, customer installations, and training.
• Configure and set up customer installations onsite.
• Provide onsite support, troubleshooting hardware- and software-related issues.
• Write and maintain training materials and user manuals.

Skills

Technical expertise

Excellent English communication

Excellent Chinese communication

Team collaboration

Troubleshooting skills

Training experience

Education

Degree in IT or Aerospace

Tools

JIRA

Confluence

Job description

UFA, Inc., a global leader in developing Air Traffic Control (ATC) simulation and voice recognition technologies, is seeking an ATC Specialist for our Singapore Branch Office. Our ATC Specialists are a key component of our operations by providing testing, installation, training, and support services for our domestic and international clients and by collaborating between the software development teams and the end user to ensure that systems provided meet or exceed expectations. Other duties include air space modelling and human factors studies

The incumbent must show initiative, career aspirations for increased role and responsibilities, and a demonstrated team player.

Job Responsibilities

• Provide technical expertise and support to our programs and business development in Asia Pacific
• Assist with Business Development initiatives:
  • Conduct product demonstrations, customer installations and training
  • Support Proposal and Tender requirements
• Support our commercial and military customers locally or remotely by:
  • Develop and update airport databases using 2D/3D Modeling software based on customers’ requirements and aviation documents
  • Configure and set up customer installations onsite, including workstation setup and software configuration
  • Plan, organize, and execute onsite and remote testing activities (e.g. Factory and Site Acceptance Test).
  • Provide onsite support, troubleshooting hardware- and software-related issues
  • Tracks defects and causal analysis to closure
  • Providing training to customers on the use of our software
  • Write and maintain training materials and user manuals
  • Additional duties as assigned

Requirements

• Degree in IT or Aerospace
• Excellent English and Chinese oral and written communications skills
• Demonstrated willingness to work as a team with the ability to work alone with engineering support
• Previous experience with software-based standalone or embedded ATC simulation products is a plus
• Experience using JIRA and Confluence is a plus
• Knowledge and experience in Air Traffic Control domain is a plus
• International travel may be required with some trips up to 1 month

About UFA

UFA, Inc. is a US-based company specializing in Air Traffic Management (ATM) simulation products. We provide simulation software to commercial, civil, military, and university customers worldwide. Our wholly owned subsidiary, ATCSim GmbH, is located in Mainz and Kaufbeuren, Germany.

To learn more about us and our products and programs, please visit our web site at www.ufainc.com.