Support Specialist

United Overseas Bank Limited (UOB); Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading bank in Asia seeks a candidate for a role supporting Private Bank operations. You will work with the Front Office to ensure smooth client onboarding and account maintenance. The ideal candidate should have expertise in private banking documentation, excellent organizational and communication skills, and the ability to manage stakeholder relationships. This position is crucial for providing a seamless client experience and adhering to internal policies, and offers a chance to be part of a dedicated team.

Qualifications

• Experience in leading a team for delivery.
• Knowledge in private banking onboarding documentation process.
• Excellent organizational and client servicing skills.

Responsibilities

• Support Front Office for client onboarding journey.
• Process client account maintenance requests.
• Ensure adherence to internal policies and procedures.

Skills

Team leadership

Private banking onboarding documentation

Organizational skills

Client servicing skills

Communication skills

Stakeholder management

Project management

Job description

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

This role reports into COO function to operationalize Private Bank support via a central team setup.

The role holder will /is:

• A team member of Central Team focusing on Private Bank process.
• Be part of a Central Team setup supporting the Front Office (including SCAs). Partner with Client Advisor to ensure the onboarding journey for Client is smooth.
• Be part of the knowledge center to the Front Office for Client Onboarding documentation.
• Process client account maintenance request and provision of general services to Front Office staff.
• Cover/ support activities part of end to end onboarding journey - from Account Opening form signed to Welcome Pack preparation to Client.
• Responsible for simple queries from Front Office.
• Work with Front Office to submit instruction to middle office/ back office.
• Depending on the task, it may include entry into Private Bank system.
• Adhere to Internal policies & procedures and elevate where necessary.

Skill Set:

• Experience in leading a team for delivery.
• Knowledge in private banking onboarding documentation process - handling account opening documentations.
• Excellent organizational and client servicing skills and ability to multi-task and work under time pressure.
• Good communication and interpersonal skills and ability to interact effectively.
• Strong appreciation and in depth understanding of Private Banking business models and processes complemented by good program / project management skill sets.
• Good understanding of Private Banking process and controls, front-to-back and an appreciation of use of IT as an enabler.
• Mature and able to work independently with minimal supervision and willingness to be hands on.
• Good inter-personal and communication skills and strong stakeholder management skills.
• Confident and able to interact with colleagues from other functional areas.

Additional Requirements

Develop, Engage, Execute, Strategise

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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