Supervisor – Rituals

Valiram Group (Luxury Ventures Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player seeks a dynamic Rituals Supervisor to enhance customer experiences and mentor team members. In this vibrant role, you will collaborate with passionate colleagues to create a unique atmosphere that prioritizes quality service. Your expertise in luxury retail will shine as you guide customers to find their perfect products while maintaining high standards of store presentation. If you are energetic, detail-oriented, and possess a customer-service mentality, this is the perfect opportunity for you to grow in a supportive environment that values your contributions.

Qualifications

• At least 1 year experience as a Supervisor or Team Leader.
• Strong motivation to reach performance targets.

Responsibilities

• Work alongside Store Manager to meet personal and store goals.
• Mentor and support Rituals Advisors while ensuring customer satisfaction.

Skills

Customer Service

Mentoring

Decision-making

Problem-solving

Teamwork

Job description

Who Are We Looking For?

You are a master of Rituals selling ceremonies, with the product expertise to match. Continue to grow with Rituals, the brand that’s dedicated to making people feel good.

You are all about customer experience.

As a Rituals Supervisor, you’re part of our in-store teams and our international community of Rituals Experts. You are a true brand ambassador, listening to our customers’ needs and advising them on which of our products are the perfect match for them. At the same time, you are a role model and mentor to the Rituals Advisors in your boutique. Being a Rituals Supervisor means being a lead sales associate with ambitions of expanding your professional skill set in luxury retail and cosmetics.

All of these characteristics are what make you the ideal Rituals Supervisor. You give new meaning to the words ‘aim big, act small’ by:

• Working as the Rituals Supervisor alongside your Store Manager, Assistant Store Manager, and other Rituals Advisors to reach your personal goals and the goals for your store.
• Interacting directly with customers to ensure an optimal customer experience.
• Mentoring and supporting Rituals Advisors.
• Keeping the store clean and tidy at all times, in line with company standards so that our products are always presented according to Rituals visual merchandising guidelines.

In addition, you will enhance your and your team's knowledge of our rituals, products, and treatments, and continue to expand your expertise and luxury retail skills through our extensive training program.

Join our team

At your boutique, you work together with passionate and enthusiastic colleagues. Just like you, they take a quality-oriented approach to customer service. You’ll notice that, especially in their dedication to creating a unique customer experience and offering the right solution in any situation. And how do you best describe our working atmosphere? Best in class, authentic, and full of lots of energy.

This is you

High on energy, low on ego, and with a little bit of humour. You are also ‘one of a kind’ because of your ability to mentor your team members and connect with customers, so everyone feels at home in our stores. In addition, as a Rituals Expert you are professional and excited about our brand. You know how to share that excitement with your team members and our customers. And on top of that, you have:

• At least 1 year experience as either a Supervisor or Team Leader.
• Strong motivation to reach performance targets.
• A customer-service mentality and team-player’s work ethic.
• Decision-making and problem-solving skills.
• Eye for detail, organized, and structured.