Supervisor / Outlet Manager

GUERILLA COFFEE PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading café brand in Singapore is seeking an Outlet Manager to oversee daily operations, ensure profitability, and enhance customer satisfaction. The ideal candidate will have over 5 years of management experience in a fast-paced F&B environment, possess excellent barista skills, and be passionate about coffee. This role requires strong leadership, communication skills, and the ability to manage a diverse team, while maintaining high-quality service standards.

Qualifications

• Minimum 5 years of management experience in a fast-paced F&B environment.
• Possess excellent barista skills and knowledge of coffee.
• Strong knowledge of inventory control and cost management.

Responsibilities

• Oversee daily operations and staff management to ensure profitability.
• Maintain quality control and hygiene standards at the café.
• Enhance customer experience through effective service and engagement.

Skills

Communication

People Management

Financial Literacy

Problem Solving

Customer Service

Sales Generation

Education

5+ years in F&B management

Valid food handler certificate

Tools

Google Chromebook

Job description

Company Description

At Guerilla coffee we believe in building lifetime customers, one cup at a time.

Guerilla Coffee is a new to market cafe concept brought to you by Caffeine Solutions, a market leader in B2B in wholesale coffee supply, consulting, brewing machines and servicing. At Guerilla Coffee we are passionate about sharing our knowledge of coffee through authentic communication, delivering on what we say and caring about what we do. We also strive to innovate the coffee experience and commit to inspiring everyone around us.

Guerilla coffee sources fresh, top-quality coffee from the best producers in the world. Our process is rooted in a deep knowledge and passion for coffee and our focus is on making coffee easy to brew and excellent to taste.

Occupation Description

The Outlet Manager bears the overall responsibility for the profitability of the chain restaurant outlet. He/she performs outlet-level support functions, such as customer service, scheduling, handling day-to-day operations, cashiering, closing of the till, ordering inventory, and back office support.

He/She oversees the recruitment, training and motivation of staff, and maintains quality control, hygiene, and health and safety standard in the café. This includes managing inventories and interacting with customers, wait staff and support employees to maximize revenue generation and consistently enhancing the customer experience.

He/ She needs to be diligent, dedicated, and enthusiastic, possess exceptional interpersonal skills, and be someone who is able to maintain composure in stressful situations.

Skills Required

Communication, People & Relationship Management

• Identify and establish internal and external stakeholder relationships
• Represent company in coffee industry and events
• Manage cross functional and culturally diverse teams
• Optimize workforce for service excellence

Business Negotiation

• Participate in dispute resolution
• Participate in negotiations with external stakeholders

Food and Beverage Production

• Must be able to multi-task and be calm in chaos during service
• Maintain consistent quality service and product delivery
• Maintain cost management of menu and able to educate team on P&L to attain profit margin
• Maintain the quality of product and service & cost of control
• Ensure quality control is being done for shift and throughout shift

Leadership and People Development

• Facilitate effective communication and engagement at the workplace
• Monitoring team efficiency and also flow of service and be available to trouble shoot issues arise at work
• Lead team to manage an agile way of working cross-functionally and with respect
• Training of team in service and product knowledge & team management encouraging team spirit and positive work space
• Maintain channel of communication and business development between head office and café
• Conduct staff performance and assessment
• Develop and create growth opportunity of team through capability development

Innovate

• Contribute to innovation process within own scope of work in the business unit
• Foster service innovation and menu improvement with head office
• Strong learning spirit and attend workshops and training, be updated on specialty coffee knowledge

Risk Management/ Site Outlet and Equipment Management

• Maintain personal hygiene and upkeep of cleanliness
• Facilitate compliance with legislative and regulatory requirements
• Manage compliance with SFA/F&B hygiene and procedures
• Manage site/outlet and equipment maintenance

Planning & Implementation

• Administer purchasing and receiving procedures
• Implement loss/risk prevention
• Provide information for management decision making
• Scheduling, manage employees’ hours and conflicts

Sales

• Generates sales by equipping customers with knowledge that helps them to drink better coffee and creating a lifestyle of coffee
• Assist customers in choosing the right products and coffees to buy that they will want to come back for your knowledge and your service and making them feel appreciated
• Look for opportunity to grow sales for business

Inventory

• Keep Supplies replenish and ensure the operation at FOH is kept at a maximum efficient teamwork.
• Maintain inventory and suppliers’ relationship.

Personal Management and Development

• Develop self to maintain professional competence at managerial level

Education, experience & certificate requirements

• Minimum 5 years of experience working in a fast pace, service oriented environment and prior experience as manager or senior role in the F&B industry
• Possess a valid food handler certificate
• Track record of training and excellence in service orientation
• Financial literacy and ability and cost management and inventory control
• Self started and motivator and possess business acumen
• Ability to grow sales & project manage
• A comprehensive understanding of coffee origins, coffee processing, coffee roasting, coffee extraction principles, and coffee dialing in (both drip and espresso)
• Excellent barista skills, including knowledge of manual brewing methods, espresso brewing, milk steaming, latte art, bar flow & efficiency best practices, and proper equipment cleaning
• Computer literacy (knowledge of Google Chromebook a plus)
• Excellent written and verbal communication skills
• Solid organizational skills with tasks, projects, and time management
• An open mind and a positive attitude; the desire to make coffee accessible for all
• The desire to maintain a high standard of excellence and quality within our retail coffee program
• A passion and curiosity for coffee; always striving to learn more and to keep up with industry news and trends
• A love of teaching and the ability to work with people from many different backgrounds and with a diverse range of abilities