Supervisor / Assistant Manager

KFC; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading fast-food restaurant chain in Singapore is seeking a Shift Supervisor to assist the Restaurant Manager in daily operations. Responsibilities include supervising team members, managing customer service issues, and maintaining food safety standards. The ideal candidate has prior supervisory experience in food & beverage or retail, along with strong leadership and communication skills. This role is essential for ensuring high service quality and operational compliance.

Qualifications

• Prior F&B or retail supervisory experience preferred.
• Strong leadership and people management skills.
• Good problem-solving and communication skills.

Responsibilities

• Assist the Restaurant Manager in managing daily store operations.
• Supervise and coach team members during shifts.
• Handle customer feedback and resolve service issues promptly.
• Maintain food safety and hygiene standards.
• Monitor stock levels and assist with ordering.
• Support in staff scheduling and training.

Skills

Leadership

People management

Problem-solving

Communication

Job description

Role Purpose

Support the Restaurant/Store Manager in running daily operations, ensuring smooth shift management, delivering excellent customer service, and leading a team to achieve sales, service, and safety standards.

Key Responsibilities

1. Assist the Restaurant Manager in managing daily store operations (front of house & back of house).
2. Supervise and coach team members during shifts to ensure quality service and product standards.
3. Handle customer feedback and resolve service issues promptly.
4. Maintain food safety, hygiene, and workplace safety standards.
5. Monitor stock levels, assist with ordering, and control wastage.
6. Support in staff scheduling, training, and performance evaluation.
7. Ensure compliance with KFC’s operational policies, SOPs, and brand standards.
8. Act as Manager-on-Duty when required.

Requirements

1. Prior F&B or retail supervisory experience preferred.
2. Strong leadership and people management skills.
3. Good problem-solving and communication skills.