SUPERVISOR

0 COMPROMISE RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A coffee shop management company in Singapore is looking for a skilled manager to supervise baristas, oversee daily operations, and ensure exceptional customer service. The ideal candidate will have strong leadership skills, attention to detail, and the ability to maintain quality standards in a fast-paced environment.

Responsibilities

• Supervise and support baristas.
• Schedule shifts and manage staff performance.
• Ensure excellent customer experience.
• Handle complaints and resolve issues promptly.
• Oversee daily coffee shop operations.
• Maintain cleanliness and organization.
• Ensure coffee and food quality meet standards.
• Train staff on proper preparation techniques.
• Monitor stock levels and reorder supplies.
• Minimize waste and manage costs.
• Prepare daily sales reports.
• Track performance metrics and suggest improvements.

Job description

Responsibilities

1. Team Management
   • Supervise and support baristas.
   • Schedule shifts and manage staff performance.
2. Customer Service
   • Ensure excellent customer experience.
   • Handle complaints and resolve issues promptly.
3. Operations
   • Oversee daily coffee shop operations.
   • Maintain cleanliness and organization.
4. Quality Control
   • Ensure coffee and food quality meet standards.
   • Train staff on proper preparation techniques.
5. Inventory Management
   • Monitor stock levels and reorder supplies.
   • Minimize waste and manage costs.
6. Reporting
   • Prepare daily sales reports.
   • Track performance metrics and suggest improvements.