SUPERVISOR

57 EMPLOYMENT AGENCY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading employment agency in Singapore is hiring for a management role in the food and beverage sector. The ideal candidate will coordinate operations, deliver excellent service, and handle customer complaints effectively. Strong leadership and financial management skills are required. This position offers opportunities to enhance staff performance and improve productivity.

Qualifications

• Proven work experience in a similar role.
• Customer service experience as a supervisor.
• Strong leadership and motivational skills.

Responsibilities

• Coordinate daily management operations.
• Deliver superior food and beverage service.
• Respond to customer complaints effectively.
• Organize and supervise shifts.
• Appraise staff performance.

Skills

Customer service

Leadership

Financial management

Food and beverage knowledge

Job description

Responsibilities

• Coordinating daily management operations
• Delivering superior food and beverage service and maximizing customer satisfaction
• Responding efficiently and accurately to restaurant customer complaints
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Able to work night shift

Requirements

• Proven work experience or similar role
• Proven customer service experience as a supervisor
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Strong leadership, motivational and people skills
• Acute financial management skills