Supervisor

WOLA RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 38,000 - 58,000; Full time

Job summary

A recruitment firm in Singapore is looking for a dynamic Restaurant Supervisor to manage daily operations, ensuring customer satisfaction and effective team performance. You will supervise restaurant staff, handle customer complaints, and maintain high standards of quality and safety. The ideal candidate should possess strong leadership skills and have 2–3 years of relevant experience in a supervisory role within the food and beverage industry. Excellent communication skills and a flexible approach to working hours are essential.

Qualifications

• 2–3 years of experience in restaurant supervision or similar role in F&B.
• Strong leadership skills to manage and motivate a team.
• Excellent communication and interpersonal abilities.

Responsibilities

• Supervise and lead a team of restaurant personnel.
• Monitor customer satisfaction and address concerns.
• Train, mentor, and evaluate staff performance.

Skills

Leadership

Customer service

Inventory management

Communication

Team management

Job description

Job Overview:

We are looking for a dynamic and dedicated Restaurant Supervisor to oversee the daily operations of our restaurant, ensuring excellent customer service, smooth team performance, and adherence to quality and safety standards. The ideal candidate will have strong leadership skills, a passion for hospitality, and a hands‑on approach to managing both front‑of‑house and back‑of‑house operations.

Key Responsibilities:

• Supervise and lead a team of servers, kitchen staff, and other restaurant personnel.
• Monitor and ensure customer satisfaction by addressing customer concerns and providing personalized service when necessary.
• Train, mentor, and evaluate staff performance, ensuring that all staff adhere to restaurant policies and procedures.
• Maintain a positive and motivating work environment, fostering teamwork and cooperation.
• Oversee daily restaurant operations, ensuring cleanliness, organization, and a high standard of food safety.
• Manage staff schedules, ensuring proper coverage during peak hours.
• Handle customer complaints, resolve issues, and ensure customer feedback is addressed in a timely manner.
• Conduct regular inventory checks and collaborate with suppliers to manage stock levels.
• Assist in ensuring that the restaurant adheres to health, safety, and legal standards.
• Monitor and ensure that the restaurant complies with all local regulations, including those related to hygiene, licensing, and safety.
• Coordinate with the kitchen and bar to ensure orders are prepared in a timely manner and meet quality standards.
• Implement and maintain quality control systems and ensure consistent presentation of food and beverages.
• Assist in promoting special offers, events, or new menu items.
• Oversee cash handling, billing, and reconciliation, ensuring accuracy of transactions.

Qualifications & Skills:

• Minimum 2–3 years of experience in restaurant supervision or a similar role in the F&B industry.
• Strong leadership skills with the ability to manage and motivate a team.
• Excellent communication and interpersonal skills.
• In-depth knowledge of restaurant operations, including food and beverage, customer service, and inventory management.
• Ability to work flexible hours, including weekends and holidays.
• Fluency in English; knowledge of other languages is a plus.
• Relevant certifications (e.g., Food Hygiene Certificate) are advantageous.

WOLA Recruitment Pte Ltd

EA License No: 23C1703

EA Personnel: Thea Cheah

EA Personnel Reg No: R23118878