Studio Supervisor (Trainee)

YOGA MOVEMENT PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

A leading fitness studio in Singapore is seeking a Studio Supervisor (Trainee) to enhance the customer experience and support studio operations. The role emphasizes customer service, membership sales, and maintaining an inviting studio environment. Ideal candidates will possess strong communication skills and a passion for fitness. The position offers a clear career pathway with opportunities for advancement, ensuring both personal and professional growth in the wellness industry.

Qualifications

• Minimum GCSEs or equivalent qualification.
• At least 1 year of accumulated customer service experience.
• Strong communication and teamwork skills.
• Passion for fitness and wellness.

Responsibilities

• Deliver exceptional customer experience.
• Drive membership sales and conversions.
• Maintain cleanliness and organization of the studio.
• Assist in event execution and brand awareness.

Skills

Customer service excellence

Teamwork

Communication skills

Sales skills

Organizational skills

Education

GCSEs or equivalent qualification

Job description

THE JOB IN A NUTSHELL

Our Studio Supervisor (Trainee) are the first and last interaction clients have with our brand, making them a vital part of the Move Repeat experience. This role is a balance of customer service, membership sales, and studio operations, to ensure a seamless experience for all clients.

A high level of customer service is crucial as we rely on exceptional service and proactive sales efforts to retain customers and drive conversions.

Customer Service & Engagement (30%)

This role is focused on delivering an exceptional customer experience while driving membership sales and conversions.

• Be an expert on our class schedules, offerings, studio policies, and promotions.
• Proactively engage with clients to understand their needs and offer suitable membership options.
• Handle client account management, including package validity, extension requests, and upselling opportunities.
• Manage all client interactions across in-person, phone, email, and WhatsApp chat.
• Assist with class check-ins, bookings, and payment processing.
• Uphold the Move Repeat brand voice in all communications—confident, engaging, and fun.

Engagement and Conversions (30%)

Studio Supervisors play a crucial role in supporting promotions, campaigns, and events to drive sales and brand engagement.

• Follow up with leads provided by the Studio Manager to drive membership conversions.
• Track lead progress and report conversion rates to the Studio Manager.
• Communicate and sell active promotions to potential and existing customers.
• Support sales initiatives by providing key insights from customer interactions.
• Work with the Studio Manager to refine sales techniques and improve conversion rates.
• Assist in executing sales-driven marketing campaigns by sharing information and guiding customers.

Studio Operations & Maintenance (30%)

First impressions count, and Studio Supervisors are responsible for maintaining a professional, welcoming, and functional studio space. These include and are not limited to:

• Complete opening and closing duties to ensure the studio is guest-ready.
• Maintain cleanliness and organization of the reception area, changing rooms, toilets, and practice rooms. Complete the daily grind list to ensure the studio meets operational standards.
• Restock essential items (towels, water, etc.) and report low stock to the Studio Manager.
• Assist Studio Managers in the monthly stock take.
• Report any maintenance issues for timely resolution.
• Assist in operational and admin duties as required.

Activation & Brand Support (10%)

You are actively involved in event execution and brand awareness efforts.

• Assist in event setup, check-ins, and front-line guest management.
• Create social media assets for events to enhance brand awareness.
• Capture live content during events for social media.
• Ensure all event guests have a premium MR experience.

Program Structure

Stage 1: Studio Trainee (Probation Period)

Learn studio operations, brand values, and service fundamentals.

Stage 2: Studio Host

Demonstrate mastery of front-of-house standards, customer care, and studio readiness.

Stage 3: Supervisor In Training

Begin leadership training — managing shifts, coordinating teams, and supporting service recovery.

Stage 4: Supervisor under Probation

Operate as a Studio Supervisor under guidance of the Studio Manager. Lead shifts and mentor part-time Studio Hosts.

Stage 5: Studio Supervisor

Upon successful completion of 12 months — and achievement of performance outcomes — the candidate will be confirmed as a Studio Supervisor and awarded a one-month performance bonus.

Key Development Areas

• Studio operations mastery and Move Repeat service standards.
• Customer experience excellence and on-the-spot service recovery.
• Leadership and team coordination skills.
• Operational execution — scheduling, checklists, and studio readiness.
• Brand representation, professionalism, and communication.

Requirements

• Minimum GCSEs or equivalent qualification.
• At least 1 year of accumulated customer service experience (part-time experience accepted).
• Positive attitude, reliability, and willingness to learn.
• Strong communication and teamwork skills.
• Passion for fitness, wellness, and creating memorable experiences.
• Available for shifts, weekends, and public holidays.

Career Pathway

• Studio Supervisor (Trainee) → Confirmed Studio Supervisor → Studio Manager → Regional Operations Manager

This program not only creates a clear development path but also reinforces Move Repeat’s belief that great service comes from great people — trained, trusted, and growing with us.