Student Services Executive [Customer Service | Enrichment settings | Attractive benefits] - SM09

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading HR advisory firm in Singapore is seeking a Customer Service Officer to provide sales and customer service support in an education setting. The role involves promoting programs, managing customer relationships, and performing administrative duties. Candidates should have at least 2 years of experience in customer service and be proficient in MacBook and G-Suites. This position requires flexibility to work at various locations.

Qualifications

• Minimum 2 years relevant experience, preferably in an enrichment center.
• Proficient in using MacBook and G-Suites applications.
• Open to deployment at other centers as required.

Responsibilities

• Explain courses and pedagogy to potential customers.
• Promote center programmes and build customer relationships.
• Handle phone and email queries promptly.

Skills

Customer relationship management

Sales techniques

Effective communication

Proficiency in MacBook and G-Suites

Education

GCE "A" levels or Diploma qualifications

Job description

Customer Service Officer (CSO)

Working days & hours: 5 days - 4 weekday (12:30 PM - 9:30 PM) + 1 weekend (8:30 AM - 6:30 PM)

Working location (Current Hiring): Toa Payoh, Bukit Timah

(Willing to relocate to other branches due to work exigencies)

Salary: $2650 - $3500

Job Responsibilities

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers.
• Promote centre programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre management or teachers.
• Responsible for center\'s inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Requirement

• Have minimum GCE \"A\" levels or Diploma qualifications.
• Possess at least 2 years of relevant work experience in customer service-related job roles, preferably in enrichment centers settings.
• Proficient in MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets).
• Open to be deployed at other centers due to work exigencies

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279