Student Services Executive

ACADEMIES AUSTRALASIA COLLEGE PTE. LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established private education institution in Singapore is seeking a dedicated Student Services Executive to enhance student support and services. The ideal candidate will serve as the first point of contact for student inquiries, monitor attendance, and provide pastoral care. Strong communication skills are essential, along with administrative and organizational abilities. This is an excellent opportunity to work in a collaborative environment while contributing to student success and wellbeing.

Benefits

Supportive and collaborative team culture

Opportunity to contribute to student success

Dynamic education environment with diverse students

Qualifications

• Minimum qualification: Diploma or higher.
• Proficient in spoken and written English; bilingual candidates preferred.
• Excellent communication and interpersonal skills.

Responsibilities

• Serve as the first point of contact for student enquiries and issues.
• Monitor student attendance daily and take appropriate follow-up actions.
• Provide pastoral care and counselling support to students.
• Process student payments and refunds.

Skills

Proficient spoken and written English

Excellent communication skills

Interpersonal skills

Administrative skills

IT skills

Organisational skills

Team player

Detail-oriented

Patient

Education

Diploma or higher

Job description

AAC is a well-established Private Education Institution committed to providing quality education and strong student support services. We are looking for a dedicated and student-focused Student Services Executive to join our team.

Key Responsibilities

• Serve as the first point of contact for student enquiries and issues

• Monitor student attendance daily and take appropriate follow-up actions

• Process student Withdrawal and Leave of Absence requests

• Handle timely renewal and cancellation of student passes

• Provide pastoral care and counselling support to students

• Support and enforce school policies and quality student processes including:

  • Student orientation

  • Class scheduling

  • Attendance management

  • Student payment coordination

  • Course surveys and feedback

  • Student discipline and parent liaison

  • Student progress and assessment follow-up

• Liaise with staff and regulatory authorities to ensure compliance

• Organise and support student activities and events

• Process student payments and refunds

• Assist with facilities maintenance and coordination

• Conduct checks to ensure proper student admission documentation

• Prepare official documents for new enrolments

• Liaise with students and staff on ICA formalities for international students

• Accompany students to ICA for completion of student pass procedures

• Support ad-hoc projects and duties assigned by management

Job Requirements

• Minimum qualification: Diploma (or higher)

• Proficient in spoken and written English; bilingual candidates preferred

• Excellent communication and interpersonal skills

• Patient, meticulous, and detail-oriented

• Strong administrative, IT, and organisational skills

• A good team player with a positive attitude

Why Join AAC?

• Work in a dynamic education environment with diverse international students

• Opportunity to contribute to student success and wellbeing

• Supportive and collaborative team culture

Application

Interested candidates are invited to send their resume to Academies Australasia College. Only shortlisted applicants will be contacted.

Join AAC and be part of a team committed to delivering outstanding student support and services.