Strategic ServiceNow Analyst for Digital Transformation

COGNIZANT TECHNOLOGY SOLUTIONS ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A leading technology solutions provider in Singapore is seeking a candidate to drive digital transformation projects. The role involves leading requirements gathering, guiding technology selection, and overseeing implementation strategies, particularly using the ServiceNow platform. Applicants should have a degree in IT, with a minimum of 4 years’ experience in digital transformation and a proven track record in service implementations. Strong analytical and stakeholder management skills are essential for success in this position.

Qualifications

• Minimum 4 years of relevant experience in digital transformation projects.
• Proven track record of at least 2 successful ServiceNow implementations.
• Strong background in enterprise SaaS platforms, particularly ServiceNow.

Responsibilities

• Lead requirements gathering through human-centric design methods and visual techniques.
• Guide technology selection and implementation strategies aligned with client’s architectural principles.
• Create detailed user stories, functional specifications, and acceptance criteria.

Skills

Analytical skills

Stakeholder management

Problem-solving

Workshop leadership

Collaboration

Education

Diploma/Degree in Computer Science, Information Technology, or related field

Tools

ServiceNow

Agile methodologies

Job description

A leading technology solutions provider in Singapore is seeking a candidate to drive digital transformation projects. The role involves leading requirements gathering, guiding technology selection, and overseeing implementation strategies, particularly using the ServiceNow platform. Applicants should have a degree in IT, with a minimum of 4 years’ experience in digital transformation and a proven track record in service implementations. Strong analytical and stakeholder management skills are essential for success in this position.