Strategic Client Relationship Director

CRANE WORLDWIDE LOGISTICS (S) PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A global logistics company in Singapore is seeking an experienced Account Manager to oversee client relationships within the Energy Strategic Account Program. The role involves developing and implementing business plans, maintaining client communication, and leading the RFQ process. Candidates should possess a Bachelor's degree in logistics or supply chain, along with 5 to 7 years of relevant experience. The position demands strong consultative selling skills and ability to convey complex ideas effectively. A collaborative approach and proficiency in key software tools are essential.

Qualifications

• 5 to 7 years of experience in global account management, client management, sales, or consulting.
• Proven success in consultative selling and increasing client revenue.
• Advanced proficiency in Excel, Word, and PowerPoint.

Responsibilities

• Propose and implement global business plans for clients.
• Lead the RFQ and Tender process, collaborating with teams.
• Maintain communication with clients to understand expectations.

Skills

Consultative selling

Strategic vision development

Negotiation skills

Collaboration

Analytical skills

Education

Bachelor's degree in logistics, supply chain, or related fields

Tools

Excel

Word

PowerPoint

Job description

Summary

Responsible for managing assigned clients in the Energy Strategic Account Program. Tasks include creating and supporting business plans, executing approved plans, finding growth opportunities, building and maintaining relationships, improving processes, and tracking results. These activities aim to ensure high client satisfaction, efficient service, and maximum profitability for the account.

Job Description

• Propose, monitor, and implement the agreed global business plan for each client to support ongoing growth.
• Lead the RFQ and Tender process for your clients, working closely with different teams, regions, and products, and collaborating with partners when needed.
• Maintain clear communication with clients and CWW operations to ensure everyone understands client expectations, operational solutions, timelines, costs, and results. Handle operational issues with the appropriate team.
• Learn about the client’s structure and decision‑making process, and make sure our organization works well within their system.
• Hold regular review meetings with clients, introducing new ideas and ways to improve.
• Organise strategy meetings with client executives and sponsors.
• Build strong relationships within the client's team to better understand their needs and find new opportunities.
• Create and share reports on account progress.
• Keep sales activity updates visible in Vision.
• Share industry knowledge within the team.
• Work with colleagues to stay informed about industry trends, best practices, and new market information.

Requirements

• A bachelor's degree in logistics, supply chain, or related fields is preferred.
• Candidates should have 5 to 7 years of experience in global account management, client management, sales, or consulting.
• Experience with global service delivery and account implementations is a plus.
• The role requires proven success in consultative selling and a track record of increasing client revenue and profitability.
• Demonstrated ability to quickly learn, understand, and clearly communicate key product and value proposition knowledge across different contexts.
• Strong ability to convey value propositions effectively, including to senior executives.
• Proven skill in developing strategic vision, creating action plans, and setting goals.
• Successful track record in innovative problem‑solving, decision‑making, project management, prioritisation, and planning.
• Robust financial understanding and analytical skills to identify key drivers of profitability.
• Effective negotiation skills, capable of handling objections and reaching mutually beneficial agreements, with experience in RFP negotiations.
• Proven ability to proactively build and maintain a broad network internally and externally to successfully navigate client organisations.
• Skilled in presenting complex ideas simply and convincingly to diverse audiences.
• Highly collaborative, with success in working within matrixed teams.
• Advanced proficiency in Excel, Word, and PowerPoint.
• Willing and able to travel frequently.