Store Manager

VISTA F&B SERVICES PTE. LTD.; Serangoon Garden Circus; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading F&B service provider in Singapore is looking for a Store Manager to oversee daily operations and ensure profitability. This role requires at least 5 years of management experience in the Food & Beverage industry. The ideal candidate will possess strong leadership qualities, excellent communication skills, and the ability to manage staff effectively. You will be responsible for maintaining service standards and maximizing customer satisfaction.

Qualifications

• Minimum of 5 years management experience in the Food & Beverage industry.
• Ability to manage service staff effectively.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee daily operations of the store.
• Manage profit & loss and control costs.
• Drive operational efficiencies and maximize customer satisfaction.

Skills

Leadership

Communication

Organizational skills

Cost control

Tools

Microsoft Office (Excel, Word, PowerPoint)

Job description

Job Description

• Be the 1st-in-charge of the store to oversee and ensure smooth daily operations
• Responsible for the profit & loss of the store and implement appropriate cost control measures
• Manage the store’s budget and forecasts to meet or exceed management expectations
• Maximize profitability of the store by increasing turnover (revenues and covers) as a first priority and controlling costs as a second priority
• Maintain and improve the overall performance of the store on a regular basis including cost analysis and monitoring of processes
• Supervise food and operational safety to ensure a comfortable environment for the customers
• Ensure customers’ needs and expectations are met by providing an efficient and professional service as well as resolving potential service failure with tact and diplomacy
• Drive operational efficiencies of the store by providing operational leadership in support of the organization’s service culture and maximize customer satisfaction
• Control labour through effective manpower scheduling and monitor leave of staff
• Actively involved in hiring process by identifying and selecting candidates for junior positions
• Actively involved in staff counselling and propose to management on course of disciplinary action, including but not limited to, termination of employment
• Manage, supervise and groom a team of supervisors and service staff to ensure maximum utilization of manpower allocated
• Handle all store administrative duties
• Any other jobs or duties assigned by the Senior Store Manager from time to time

Job Requirements

• Minimum of 5 years management experience in Food & Beverage industry
• Possess sound leadership qualities and ability to manage service staff
• Competency in Microsoft Office applications (Excel, Word and PowerPoint)
• Excellent communication & interpersonal skills; able to build lasting relationships with guests.
• Possess good organizational and management skills; able to lead and inspire staff