Sr ServiceNow PM / BA

Infrasoft Technologies Limited; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A technology company in Singapore seeks an experienced ServiceNow Developer. The role involves leading the development of custom applications using ServiceNow App Engine, mentoring junior developers, and ensuring coding standards. Candidates should have at least 7 years of ServiceNow experience and relevant certifications. Strong JavaScript skills are essential. This position also includes creating technical documentation and participating in architecture discussions, promoting a collaborative environment.

Qualifications

• Minimum 7 years of ServiceNow development and implementation experience.
• Current ServiceNow certifications required.
• Strong expertise in JavaScript and ServiceNow scripting.

Responsibilities

• Lead the development and implementation of custom applications using ServiceNow App Engine.
• Conduct code reviews and ensure quality of deliverables.
• Create technical documentation and knowledge base articles.

Skills

ServiceNow development

JavaScript

Technical leadership

Problem-solving

Agile methodologies

Education

ServiceNow Certifications

7+ years of ServiceNow experience

Tools

ServiceNow App Engine

REST/SOAP web services

Job description

Key Responsibilities

• Lead the development and implementation of custom applications using ServiceNow App Engine
• Provide technical mentorship and guidance to junior developers
• Design and develop complex workflows, business rules, and custom applications
• Establish coding standards and best practices for the development team
• Conduct code reviews and ensure quality of deliverables
• Troubleshoot complex technical issues and provide solutions
• Create technical documentation and knowledge base articles
• Participate in architecture discussions and solution design sessions

Required Qualifications

• Minimum 7 years of ServiceNow development and implementation experience
• Minimum 3 years of hands‑on experience with ServiceNow App Engine development
• Current ServiceNow certifications (e.g., Certified Application Developer, Certified Implementation Specialist)
• Experience in at least 2 large‑scale ServiceNow implementations
• Strong expertise in JavaScript and ServiceNow scripting
• Proven track record of technical leadership and mentoring

Technical Skills

• Advanced knowledge of ServiceNow App Engine Studio and App Engine Templates
• Expertise in ServiceNow scripting using JavaScript
• Strong understanding of ServiceNow platform capabilities and limitations
• Proficiency in:
  • Business Rules
  • Client Scripts
  • UI Policies
  • UI Actions
  • Workflows
  • Flow Designer
  • Integration Hub
  • Service Portal development
• Experience with source control and deployment tools
• Knowledge of REST/SOAP web services and APIs

Leadership Skills

• Demonstrated ability to mentor and guide junior developers
• Experience in conducting technical training sessions
• Strong code review and quality assurance skills
• Ability to translate complex technical concepts to non‑technical stakeholders
• Experience in estimating development effort and managing technical deliverables

Additional Requirements

• Experience with Agile development methodologies
• Strong problem‑solving and analytical skillsli>
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team
• Experience in creating technical documentation

Preferred Qualifications

• Experience with multiple ServiceNow releases and platform upgrades
• Knowledge of ITIL processes and frameworks
• Experience with performance tuning and optimisation
• Background in implementing ServiceNow best practices and governance
• Additional technical certifications in relevant areas