Sr. Implementation Consultant, Implementation Services

Visa; Singapore; On-site; SGD 100,000 - 130,000; Full time

Job summary

A global payment technology company in Singapore seeks a Sr Consultant for Implementation Services. This role involves managing client implementations and ensuring successful delivery of Visa products. The ideal candidate has over 10 years of experience in customer support within financial services, excellent project management skills, and the ability to communicate complex concepts clearly. Join us to make a significant impact in the payments industry.

Qualifications

• 10+ years’ experience in a customer support role in financial services or payment card.
• Subject Matter Expertise in card payment systems and project management.
• Ability to prioritize and multi-task effectively under deadlines.

Responsibilities

• Lead project management support for Visa clients.
• Analyze card program setup requirements for Visa products.
• Prepare and maintain detailed project plans and status reports.

Skills

Customer support experience

Results-driven attitude

Excellent project management skills

Strong analytical skills

Excellent communication skills

Education

Bachelor's Degree or equivalent

Job description

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Team Summary

Client Services provides industry‑leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

The Implementation Services team is responsible for designing the client service experience for new solutions and delivering end‑to‑end client implementations for products, solutions, infrastructure, and new client onboarding.

What a Sr Consultant, Implementation Services does at Visa:

The Implementation Services team is a talented team of professional services organization responsible for overall technical program management and implementations, with a focus on implementation services provided to Clients, including but not limited to, enabling a broad range of products and solutions, supporting complex processing modifications, and general tactical initiatives for Visa clients across the Asia Pacific (AP) region.

This position serves as Visa Project Manager for implementation services provided to Clients, including but not limited to, enabling a broad range of products and solutions, supporting complex processing modifications, and general tactical initiatives for Visa clients across the AP region.

This is an individual contributor responsible for high‑touch support while solving complex problems and taking a broad perspective to identify innovative solutions. This role serves to gather and document project requirements while providing client consultative guidance on Visa regulations, fees, features, and functionality.

In this role, you are expected to:

• Lead and execute high quality project management support to Visa clients and processors to ensure client expectations are exceeded
• Coordinate directly with clients to analyze card program setup requirements to implement Visa products and services to support the business and formulate implementation
• Confidently manage client projects and maximise Visa Solution adoption and implementation in parallel to product developments and a changing landscapeli>
• Set priorities, influence others, manage client expectations and multi‑task under tight deadlines
• Be able to communicate complex, technical concepts in a focused and well‑organized manner
• Be able to learn and acquire knowledge in modern technologies in keeping step with market developments
• Good analytical skills, not just for problem analysis, but to use technical acumen for reviewing appropriateness of technical or project documents and in integrating systems solutions
• Orientation towards quality enhancement and process improvement, proactively identify opportunities and implement recommendations to increase service quality and/or efficiency
• Prepare and maintain detailed project plans, risk/mitigation plans, status reports, and issues logs to enhance internal and external communications
• Represent client system and operational requirements to internal Visa organizations
• Be an active contributor in the creation of a high‑performing, supportive, and inclusive team culture.
• Constantly create good functional collaboration with internal and external stakeholders, by being able to speak confidently with a professional demeanor
• Be accountable for delivering agreed objectives. Be responsible for own workflow assignments and must be able to take the initiative to resolve problems and ensure delivery on commitments
• Assume appropriate decision‑making authorities to ensure flawless execution of project objectives
• Coordinate internal Visa resources to ensure delivery on commitments

Why this is important to Visa: The role works across a breadth of internal and external stakeholders to achieve the stated project objectives. If required, this role escalates projects that are in jeopardy and works with line management within Visa and the Client organization to make decisions that bring needed resources to resolve any issues. The role serves as a technical/functional specialist and works independently with guidance only in the most complex situations.

Qualifications

What you will need:

• We are looking for an individual who brings breadth of experience, a curiosity about payments, is results‑driven and client focused. As a candidate, you should have:
• Bachelor’s Degree or equivalent qualification
• A minimum of 10+ years’ experience in a customer support role in financial services, payment card, software, or information services
• The applicant has Subject Matter Expertise in multiple areas such as card payment systems, products and services, project management, gained through years of experience supporting clients and new product implementations within a payment processing environment
• The ability to successfully manage competing priorities while serving as a positive influence across the organization
• Self‑starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi‑task under deadlines
• Excellent project management skills
• Excellent verbal, written, presentation and interpersonal skills. Demonstrated ability to articulate complex technical terms or processes into business language

What will also help:

• Willingness to take on new challenges, explore innovative ideas and be flexible with changing priorities
• Team collaboration demonstrated by desire and willingness to share knowledge with a broader team, be receptive to innovative ideas and changes to the standard operational procedures

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.