Sr Customer Service Executive (Seafreight)

PEOPLE PROFILERS PTE. LTD.; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A leading freight forwarding company in Singapore is seeking a dedicated professional to manage customer inquiries and ensure compliance with operational standards. Responsibilities include preparing shipping documentation and liaising with overseas agents. Ideal candidates will have at least 3 years of experience in freight forwarding and strong communication skills. This permanent position offers a competitive remuneration package along with AWS and performance bonuses.

Benefits

Variable Performance Bonus

Comprehensive range of benefits

Qualifications

• Minimum 3 years of experience in freight forwarding (airfreight or seafreight).

Responsibilities

• Handle customer’s enquiries promptly.
• Ensure compliance with customers’ Standard Operating Procedures.
• Liaise with overseas agents on various requirements and rates.
• Prepare shipping documentation, LCL and FCL.
• Co-ordinate with import and export operations.
• Liaise with carriers/customers to ensure smooth delivery.
• Provide quotations upon application.

Skills

Excellent communication skills

Interpersonal skills

Education

Diploma / Degree preferred

Job description

Overview

Industry: Freight Forwarding

MNC Environment

Permanent role (AWS Guaranteed + Variable Performance Bonus)

Responsibilities

• Handle customer’s enquiries promptly
• Ensure compliance with customers’ Standard Operating Procedures
• Liaise with overseas agents on various requirements and rates
• Prepare shipping, LCL, FCL documentation
• Co-ordinate with import and export operations to ensure accuracy in documentation and invoicing
• Liaise & co-ordinate with carriers / customers / suppliers to ensure smooth delivery of shipments
• Sea freight quotation for adhoc COD customers
• Arrange for the packing / labelling of Dangerous Goods
• Provide quotations upon application
• Responsible for closing of files every month
• Responsible for DG declaration from time to time

Requirements

• Diploma / Degree preferred
• Minimum 3 years of experience in freight forwarding (airfreight / seafreight)
• Possess excellent communication and interpersonal skills

Job ID: RW5V7R

All successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Please email your resume in Word format to [e-mail]

We regret that only shortlisted candidates will be notified.

People Profilers Pte Ltd

20 Cecil Street, #08-09 PLUS Building Singapore 049705

[phone]

EA Licence Number: 02C4944

Registration Number: R1100011

EA Personnel: Carlo Antonio Dela Cruz

People Profilers Pte Ltd ("People Profilers") has entered into a Partnership Recruitment Collaboration with Employment and Employability Institute Pte Ltd ("e2i"), to extend the support of hiring beyond e2i’s resources to broaden the reach of jobseekers.

This is in partnership with the Employment and Employability Institute Pte Ltd ("e2i"). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to People Profilers’s PDPA and e2i’s PDPA (https://www.e2i.com.sg/pdpa/).