Sr /Associate Executive

Institute of Mental Health; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A premier healthcare institution in Singapore seeks a dedicated Associate Executive to support its operations and member services. Responsibilities include planning member events, providing administrative support for meetings, and processing membership enquires. The ideal candidate should be service-oriented, possess good communication skills, and have at least a Diploma or GCE ‘A’ Levels. This role requires confidence in helping others and maintaining important operational tasks.

Qualifications

• Service-oriented with a passion for helping others.
• Confident and able to communicate effectively.
• Good interpersonal skills.

Responsibilities

• Plan and organise member dialogues, roadshows, and trips.
• Process new memberships and handle membership enquiries.
• Provide logistical support for meetings and training courses.
• Process grievance case enquiries and maintain records.
• Administer bursary applications and process insurance claims.

Skills

Service-oriented

Good communication skills

Interpersonal skills

Education

Minimum Diploma or GCE ‘A’ Levels

Job description

We are seeking a dedicated Associate Executive to support our union's comprehensive operations and member services.

Member Services & Engagement

• Plan and organise member dialogues, roadshows, and trips
• Process new memberships, updates, and handle membership enquiries
• Retain members and recover membership arrears
• Promote union membership to potential members

Administrative Support

• Provide logistical support for meetings, events, and training courses
• Handle phone calls, emails, and walk-in enquiries
• Process payments and maintain accurate records in Athena system
• Design promotional materials and update office signage

Industrial Relations

• Process grievance case enquiries and maintain case records
• Coordinate meetings and provide administrative support
• Maintain IR case records

Welfare Programmes

• Administer bursary applications and NTUC welfare programmes
• Process insurance claims and U Care Programme applications (e-vouchers, Back to School schemes)
• Handle subsidised voucher and ticket sales

Requirements

Competency

• Service-oriented, confident and have a passion for helping others
• Good communication and interpersonal skills

Educational and Professional Requirements

• Minimum Diploma or GCE ‘A’ Levels holder

About IMH:

The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.