Spa & Wellness Operations Manager

The Capitol Kempinski Hotel Singapore; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A luxury hotel in Singapore seeks a Spa Manager responsible for overseeing the operations of the spa, pool, and gym. This role involves managing bookings, staff allocation, and delivering exceptional customer service. The ideal candidate should have at least 3 years of relevant experience, recognized spa certifications, and a self-motivated personality. An advantage includes expertise in advanced cosmetology and first aid certification. The position demands a strong focus on customer satisfaction and operational profitability.

Qualifications

• Minimum 3 years of relevant experience in spa or wellness management.
• Self-motivated with a warm and friendly personality.
• Impeccable grooming and articulation required.

Responsibilities

• Oversee day-to-day operations of the hotel spa, pool, and gym.
• Build customer loyalty through exemplary service.
• Manage scheduling, bookings, and staff allocation.

Skills

Excellent customer service

Spa treatments expertise

Team management

Inventory management

Complaint handling

Education

Internationally recognised massage certificate

Internationally recognised beauty therapy certificate

First aid and CPR certificate

Job description

A luxury hotel in Singapore seeks a Spa Manager responsible for overseeing the operations of the spa, pool, and gym. This role involves managing bookings, staff allocation, and delivering exceptional customer service. The ideal candidate should have at least 3 years of relevant experience, recognized spa certifications, and a self-motivated personality. An advantage includes expertise in advanced cosmetology and first aid certification. The position demands a strong focus on customer satisfaction and operational profitability.