Social Work Associate

AWWA LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A nonprofit organization in Singapore seeks a dedicated professional to support clients with disabilities, handling intake, admission, and discharge procedures. Responsibilities include casework, liaising with families, and coordinating programs for caregiver support. Ideal candidates will have a Diploma in Social Work or related fields, exhibit empathy, and have good communication skills. Knowledge of Mandarin or Malay is a plus. This role requires initiative and the ability to collaborate effectively within a multi-disciplinary team.

Qualifications

• Minimum Diploma in Social Work, Psychology, or related fields.
• Experience in social services sector is beneficial but not required.
• Knowledge of Mandarin/Malay/Chinese Dialects is an advantage.

Responsibilities

• Handle day-to-day general enquiries about services and admission procedures.
• Liaise with clients/residents and their families for smooth transitions.
• Support planning and execution of programmes for caregiver support.

Skills

Empathy

Communication skills

Organizational skills

Team collaboration

Initiative

Education

Diploma in Social Work, Psychology, or related fields

Job description

Intake, Admission and Discharge

• Handle day‑to‑day general enquiries about the Home and DAC’s services and admission procedures
• Support the coordination of referrals and admissions, including arranging intake assessments, liaising with external agencies and internal teams
• Assist with administrative and logistical matters related to client/resident needs, from pre‑admission to discharge, which includes (but not limited to) means‑testing, financial resourcing, transport arrangements, etc.
• Liaise with clients/residents and their families to ensure a smooth transition in and out of the service

Casework and Counselling

• Support in basic case intake, assessments, planning and intervention as needed, in consultation with the supervisor/manager
• Engage clients/residents and their families in a therapeutic manner to build rapport and collaborate on client care
• Provide accurate and professional communication to clients/residents and their families about policies, procedures, and services
• Work closely with the multi‑disciplinary team members to support holistic, person‑centered care for clients and residents, including (but not limited to) taking part in meetings and developing and setting Individual Care Support Plans (ICSP) for clients and residents
• Liaise and coordinate with external agencies (e.g., schools, hospitals, community agencies) on issues related to client/resident’s care
• Maintain timely and accurate documentation of case notes in compliance with PDPA and organisational policies

Programmes and Group Work

• Assist with planning, coordination and execution of programmes for caregiver support and family bonding
• Support pre‑ and post‑programme evaluation through client and caregiver engagement, data‑gathering and analysis
• Be flexible to work occasional weekends to support such family and agency events

Administrative Functions and Governance

• Maintain good housekeeping, confidentiality, privacy, and safety standards.
• Manage administrative tasks such as scheduling appointments, coordinating meetings, muster reporting, and maintaining client databases
• Prepare reports and referrals for review by the supervisor and management
• Support the service’s adherence to Key Performance Indicators as set out by MSF and SG Enable, such as referral turnaround timelines
• Conduct, collate and analysis data from the annual client and caregiver surveys, as required by MSF
• Support the data collection for other audits and reports as needed
• Assist with logistics and operational support when required

Others

• Participate in team meetings, supervision, and relevant training for professional development and competency
• To perform any other duties serving the aims of AWWA Adult Disability, as required by the supervisor, Centre Manager/Head of Home, and Director/Management

Job Specifications

• Minimum Diploma in Social Work, Psychology, or related fields.
• Experience in the social services sector, especially disability or residential settings, is beneficial but not required – candidates with relevant skills and passion are welcome to apply.
• Knowledge of Mandarin / Malay / Chinese Dialects to communicate with clients and caregivers will be an advantage.
• Has curiosity/passion and empathy to work with clients with disabilities and their caregivers
• Well‑organised and detail‑oriented
• Collaborative and reflective, with good communication and interpersonal skills
• Takes initiative and able to work well independently, and as a team player