Social Work Assistant

National University Polyclinics; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading healthcare institution in Singapore is seeking an administrative officer for the Medical Social Service. The role involves providing administrative support, acting as a key contact for enquiries, and assisting Medical Social Workers with patient investigations. Candidates should have at least a diploma, preferably in community services, and a minimum of one year of experience in community health. Proficiency in Microsoft Office and strong interpersonal skills are required, along with the ability to travel for home visits if necessary.

Qualifications

• Diploma or higher qualifications preferred.
• At least 1 year of experience in community health required.
• Must be proficient in Microsoft Office applications.

Responsibilities

• Key contact officer for the Medical Social Service.
• Provide administrative support to the Medical Social Worker.
• Gather information and conduct preliminary investigation on patients' needs.

Skills

Interpersonal skills

Communication skills

Empathy

Microsoft Office

Education

Diploma / Higher Nitec / GCE 'A' or 'O' level

Certificate in community and social services

Job description

You will be the key contact officer for the Medical Social Service to attend to all telephone and email enquiries. You will provide administrative support to the Medical Social Worker on referrals, accompany social worker on field visits and assist in interpretation if required. You will also gather information and conduct preliminary investigation on patients' needs to facilitate intervention by Medical Social Worker. You will also process application and ensure submission are in compliance. You are responsible for maintaining the work statistics and compile the data for submission to Ministry of Health. You will also handle external correspondences such as MP letters and CDC letters. You are also expected to participate in projects that improve the work processes in the department and perform any other duties as assigned by your supervisor.

Job Requirements:

• Diploma / Higher Nitec / GCE 'A' or 'O' level.
• Certificate in community and social services or equivalent will be preferred.
• At least 1 year of working experience in community health.
• Possess good interpersonal and communication skills.
• Fluent in local dialects will be an advantage
• Proficient in Microsoft Office applications such as Word and Excel.
• Demonstrate ability to be empathetic, non-judgmental, flexible, matured, having a desire to help, and be independent
• Willingness to travel between polyclinics and may be required to do home visits to ascertain client's home environment.