Singapore Call Centre Operations Manager

Michael Page International Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment firm is seeking an Operations Manager for their call centre in Singapore. This role involves overseeing operations and managing a team of 50 specialists to deliver excellent customer service. You will monitor performance metrics, enhance operational efficiency, and collaborate with various departments to achieve company goals. Strong leadership and communication skills are essential, along with experience in the transport and distribution industry. This permanent position offers long-term stability and career growth.

Benefits

Permanent position

Career stability

Opportunity to contribute to regional success

Qualifications

• Experience in managing call centre operations within the transport and distribution industry.
• Ability to manage and motivate teams effectively.
• Proficient in handling customer complaints and queries.

Responsibilities

• Oversee and optimise the operations of a customer service call centre.
• Manage a team of close to 50 call centre specialists.
• Monitor performance metrics and implement strategies for improvement.
• Collaborate with departments to align operations with organisational goals.
• Prepare and present reports on performance to senior management.

Skills

Proven expertise in managing call centre operations

Strong leadership skills

Excellent communication skills

Problem-solving abilities

Job description

A leading recruitment firm is seeking an Operations Manager for their call centre in Singapore. This role involves overseeing operations and managing a team of 50 specialists to deliver excellent customer service. You will monitor performance metrics, enhance operational efficiency, and collaborate with various departments to achieve company goals. Strong leadership and communication skills are essential, along with experience in the transport and distribution industry. This permanent position offers long-term stability and career growth.