Services Account Manager

Keysight Technologies; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A global technology company is seeking a Services Account Manager in Singapore to drive sales of hardware and software services. The role involves developing account strategies, building customer relationships, navigating complex sales processes, and developing account plans. Candidates should have a BS EE degree, 6+ years of service sales experience, and the ability to travel across Southeast Asia. Strong sales management and problem-solving skills are essential, along with effective communication abilities.

Qualifications

• 6+ years of previous service sales or equivalent industry experience.
• Experience with strategic accounts in Emerging Markets is highly desirable.
• Ability to travel 50% of the time across Thailand, Indonesia, and Singapore.

Responsibilities

• Develop and execute account strategies for business growth.
• Build and maintain customer relationships as a trusted advisor.
• Navigate complex sales processes to close deals.
• Understand customer requirements for comprehensive service coverage.
• Develop account plans and knowledge of the Keysight Services portfolio.
• Collaborate with account managers and service partners.

Skills

Sales management

Customer relationship management

Problem-solving

Effective communication

Multitasking

Education

BS EE degree or equivalent

Job description

Overview

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award‑winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry‑first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities

The Services Account Manager will utilize proven and disciplined sales methodologies to sell services for Keysight's hardware and software products across the entire customer organization, from technicians to executives.

• Leading the development and execution of account strategies to generate services business growth opportunities across Emerging Markets, including Thailand, Indonesia and selected Singapore accounts.
• Building and maintaining customer relationships, influencing long‑term strategic direction and acting as a trusted advisor to strategic customers.
• Navigating complex selling processes and proactively guiding customers through the sales process to close deals.
• Exploring and understanding complex customer requirements on both business and technical levels to ensure comprehensive service coverage across their installed base.
• Developing comprehensive account plans and deep knowledge of the Keysight Services portfolio to build a strong funnel of annuity business.
• Collaborating closely with account managers, service delivery partners, and executive staff to ensure strong customer value and success.

Key Competencies

• Strong executive presence with the ability to lead Customer Business Reviews and coordinate with partner organizations.
• Ability to develop and maintain positive long‑term relationships with key customers at all levels across diverse cultural and regional markets in Southeast Asia.
• Skilled in articulating and demonstrating Keysight’s value propositions to customers.
• Proven track record in disciplined execution of services and renewal sales processes, including funnel management to achieve and exceed sales targets.
• Ability to assess and understand customer business initiatives and identify issues/opportunities affecting ARR business, attach rates, and customer satisfaction scores.
• Problem‑solving skills for a broad range of issues with varying scope and complexity.
• Ability to manage complex sales funnels and develop business plans to accelerate sales growth.
• Goal‑driven with strong relationships inside and outside the company, and the ability to collaborate and drive alignment with multiple stakeholders.

Key Attributes

• Strong sales management skills.
• Excellent communication and organizational skills to engage effectively across multiple Southeast Asian markets.
• Driven, proactive mindset with the ability to work independently in a remote setting.
• Goal‑oriented with a sense of urgency.
• Ability to multitask effectively.
• Passion for customer satisfaction.
• Win‑win attitude with sound judgment and resource management.

Qualifications

Job Qualifications:

• BS EE degree or equivalent experience required.
• 6+ years of previous service sales or equivalent industry experience.
• Experience working with strategic, major and territorial accounts on complex sales engagements in Emerging Markets is highly desirable.
• Ability to speak Thai or other Southeast Asian languages is an added advantage.
• Ability to travel 50% of the time, including travel across Thailand, Indonesia, and Singapore.

Keysight is an Equal Opportunity Employer.