Services Account Executive

SERVICENOW PTE. LTD.; Singapore; On-site; SGD 150,000 - 200,000; Full time

Job summary

A global software solutions company based in Singapore seeks a ServiceNow Services Account Executive. This role involves selling service offerings to support customer business outcomes, requiring over 15 years of SaaS sales experience and the ability to identify new opportunities. The executive will collaborate across teams and conduct high-level discussions to drive services sales. Demonstrated success in meeting sales targets, and strong communication skills are essential. Travel requirements up to 25%.

Qualifications

• 15+ years of services sales experience in SaaS or solution sales.
• A proven track record of meeting sales targets in Services, Success, or Training.
• Ability to develop new opportunities and manage client relationships.

Responsibilities

• Sell service offerings to help customers achieve business outcomes.
• Collaborate with sales teams and partners to create new services opportunities.
• Manage end-to-end forecasting process for services opportunities.
• Conduct executive discussions aligned with account strategy.

Skills

Experience with AI integration

New account sales focus

Ability to communicate and collaborate

Strong operational command

Job description

This role is part of the Customer Outcomes team. Our purpose is to accelerate platform adoption and drive customer business outcomes. We do this through a portfolio of services, delivered by world-class consultants, training and success professionals, our leading practices, methodologies, and tools, as well as our ecosystem of partners.

What you get to do in this role:

As a ServiceNow Services Account Executive, you will be responsible for selling a portfolio of service offerings designed to help our customers successfully adopt the products they have purchased and ultimately achieve the business outcomes they expected from utilizing our products. These service offerings include our Impact success offering, product implementation services, and training. The Services Account Executive is well‑versed in services and post‑sales adoption strategies. They are a trusted advisor to the account team and our customers for successful implementation, adoption, and value realization. A quota‑carrying role, the Services Account Executive owns the Services sales strategy by proactively creating demand for new Services opportunities and partnering with the ServiceNow Sales team and our partners to develop and successfully execute Services sales opportunities for their assigned territory.

• Collaborate with software sales account teams, Customer Outcomes team members, and our eco‑system of delivery partners
• Develop and execute a services sales strategy in the designated territory with a target account list
• Proactively create new Services opportunities (Impact, Implementation Services, and Training) in both new and installed base customers
• Create pipeline and manage end‑to‑end forecasting process for Services opportunities
• Meet and exceed quota (Impact, Implementation Services, and Training) in both new and installed base customers
• Serve as a trusted advisor to the customer by understanding their existing and future digital transformation roadmap and driving the right mix of ServiceNow services to meet their needs
• Arrange and conduct Executive and CxO services‑related discussions in alignment with the account strategy
• Lead extended team in solutioning and scoping, and proposal development
• Execute value‑based selling methodology for Impact, Implementation Services, and Training opportunities

Qualifications:

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving. This may include using AI‑powered tools, automating workflows, analyzing AI‑driven insights, or exploring AI's potential impact on the function or industry.
• Minimum 15 years of previous services sales experience gained within a SaaS software or solution sales organization (or reasonably equivalent)
• New account sales focus, operating independently to identify new opportunities
• Existing relationships in large enterprise accounts a plus
• Demonstrable track record of achieving Services, Success, or Training sales targets
• Ability to communicate and collaborate across lines of business and multiple customer and partner personas, including executives
• Strong operational command – managing end‑to‑end franchise
• Travel up to 25% (depending on geography/region)