ServiceNow Solution Architect, Business Consulting, Business Transformation

Ernst & Young Advisory Services Sdn Bhd; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading global consulting firm in Singapore seeks a ServiceNow Solution Architect to provide technical advisory services. The ideal candidate will have over 4 years of experience with the ServiceNow platform, strong problem-solving abilities, and the capacity to collaborate with clients to deliver impactful solutions. This role offers a competitive remuneration package and a supportive, diverse working culture.

Benefits

Continuous learning opportunities

Flexible working arrangements

Transformative leadership coaching

Qualifications

• 4+ years of experience with ServiceNow.
• Strong knowledge of key technologies for integration.
• Ability to define and design technical solutions.

Responsibilities

• Define scope and provide technical advisory services.
• Translate client requirements into workable solutions.
• Maintain Implementation Roadmaps and support design.

Skills

ServiceNow platform experience

Architectural design

Problem-solving skills

Relationship building

Tools

SOAP/REST Web Services

CSDM 3.0 framework

Job description

ServiceNow Solution Architect, Business Consulting, Business Transformation

Location:

Other locations: Primary Location Only

Date: Oct 22, 2025

Requisition ID: 1448830

At EY, we develop you with future-focused skills and equip you with world-class experiences. We empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.

We work together across our full spectrum of services and skills powered by technology and AI, so that business, people and the planet can thrive together.

We’re all in, are you? Join EY and shape your future with confidence.

The opportunity

We’re seeking a ServiceNow Solution Architect, who’s an encouraging team player, is passionate about the ServiceNow platform and has a knack for producing an excellent customer experiences and designing highly supportable solutions.

Our passion is to work with our customers to deliver great ServiceNow experiences so that we can build a better working world together. Here at EY you’ll work with a team of amazing Technologists who are always growing, learning, and adapting, in and out of the office. With an innovative and adaptable team, driven by honest values and an amazing, supportive culture, we’re out to unleash the power and potential of ServiceNow for every client we work with. We’re looking for people like you who are powered by passion and eager to do the best work of their lives in a highly autonomous yet collaborative environment.

Your key responsibilities

• Defining scope and providing technical advisory services to assist clients implementing a ServiceNow program of work
• Understanding client requirements and translating to these into workable system solutions, creating architecture design documentation and ServiceNow roadmaps.
• Creating and maintaining Platform Implementation Roadmaps and provide hands on assistance with the detailed design and implementation approach of selected engagements
• Demonstrating product and technical leadership on ServiceNow engagements
• Working with a team of technical and functional analysts, solution architects and delivery managers to deliver incredible ServiceNow solutions for clients.

Skills and attributes for success

To qualify for the role you must have:

• An ability to define at an architectural and design level of detail, technical solutions aligned with client business problems
• More than 4 years experience working with the ServiceNow platform including designing and implementing solutions, and fundamental understanding of the relevant key technologies
• Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, SOAP/REST Web Services, LDAP, JDBC/ODBC; well versed in CSDM 3.0 framework and an understanding of popular coding languages.
• A keen eye for detail with strong problem-solving skills and an ability to think outside the box
• The ability to build strong and credible relationships with business and technical stakeholders at all levels of the business
• The ability to self-manage and develop skills independently while contributing to the capability set of the broader team

Ideally, you’ll also have:

• ServiceNow certifications
• Consulting Experience

What working at EY offers

EY offers a competitive remuneration package where you’ll be rewarded for your individual and team performance.We are committed to being an inclusive employer and are happy to consider flexible working arrangements.Plus, we offer:

• Continuous learning:You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you:We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership:We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture:You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Company description

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. All in to shape the future with confidence.