ServiceNow Manager

KPMG SERVICES PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading professional services firm in Singapore is seeking an experienced individual for a CIO Advisory role, specializing in ServiceNow implementations. The ideal candidate will guide clients through IT service transformations and possess at least 10 years of experience with ServiceNow or comparable SaaS platforms. Key responsibilities include managing ServiceNow projects, advising stakeholders, and fostering strong client relationships. A Bachelor’s degree in IT and ServiceNow Certified System Administrator (CSA) certification are required.

Benefits

Diversity and inclusion initiatives

Flexible working framework (Take Charge: Flexi-work)

Qualifications

• Minimum 10 years of relevant experience working on ServiceNow technologies or equivalent SaaS based platforms.
• ServiceNow Certified System Administrator (CSA) certification is required.
• Proven experience in developing strategies aligning with organizational goals.

Responsibilities

• Oversee end-to-end delivery of ServiceNow implementations.
• Provide expert advice and insights on SaaS solutions.
• Build and maintain relationships with senior client stakeholders.

Skills

Effective communication with stakeholders

Client centric mindset

Problem-solving

Education

Bachelor's degree in information technology or related field

Technology focused MBA or comparable experience

Tools

ServiceNow

Job description

At KPMG, your long-term future is every bit as important to us as it is to you. That’s why our aim is to give you experiences that will stay with you for a lifetime. Whether it’s great training and development, working across functional sectors, mobility opportunities or corporate responsibility volunteering activities – you’ll gain a wealth of experiences on which to build a rewarding career. We’re proud of our culture – it’s one that recognises hard work, encourages new ways of thinking and embraces diversity and inclusion. We have an innovative spirit which inspires what we do and how we do it – striving to be better lies at the heart of who we are.

As a key member of the CIO Advisory team at KPMG, you will be at the forefront of transforming IT services and solutions. Your role will be pivotal in advising both IT and business stakeholders, leveraging the ServiceNow platform to meet their needs.

Your ability to communicate effectively with both technical and non-technical stakeholders will be key to your success in this role. You will be expected to have a deep understanding of the ServiceNow platform and its capabilities to offer strategic guidance and support to our clients as well as a deep understanding of how technology is delivered within an IT function including operating model and strategy.

CIO Advisory team members regularly interact with C-Suite clients, such as Chief Executive Officer (CEO), Chief Information Security Officer (CISO), Chief Information Officer (CIO), Chief Operating Officer (COO), Chief Risk Officer (CRO) and their direct reports. Hence, a client centric mind-set, understanding of IT within a Business context, and well-developed communication skills are desirable.

The role involves:

• Overseeing the end-to-end delivery of ServiceNow implementations and ensuring they align with business needs and technical standards.
• Provide expert advice and strategic insights to clients, helping them understand the potential of SaaS solutions and how they can drive business transformation.
• Provide expert advice and strategic insights to clients around how operating model transformations can help them transform how they add value to their business.
• Experience in analyse complex business problems and develop strategic solutions tailored to client needs.
• Build and maintain strong relationships with senior client stakeholders. Act as the primary point of contact to address any concerns and align programme outcomes with business goals.
• Lead change management initiatives to help clients manage organisational changes that accompany the implementation of new technologies.
• Identify and qualify ServiceNow opportunities by analyzing client needs, industry trends, and existing technology landscapes to propose tailored solutions that align with business objectives.
• Develop strategic partnerships with ServiceNow by collaborating on joint go-to-market initiatives and leveraging ServiceNow’s resources to deliver integrated solutions for clients.
• Maintain a pipeline of ServiceNow opportunities through proactive relationship-building, networking, and participation in ServiceNow events and forums to stay ahead of emerging trends and offerings.

The ideal candidate should possess:

• Bachelor’s degree in information technology, Management Information Systems, Computer Science or related field and/or a technology focused MBA or comparable experience.
• Minimum 10 years of relevant experience working on ServiceNow technologies (or equivalent SaaS based platform)
• Ability to develop and implement strategies that align with organisational goals, understanding market trends, and anticipating future challenges.
• Proven technical knowledge and experience in understanding customer requirements necessary to successfully implement a complex SaaS solution including a strong appreciation for understanding business contexts within technical requirements.
• ServiceNow Certified System Administrator (CSA) certification
• Excellent communication and problem-solving skills

Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only.

At KPMG in Singapore we are committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. As an equal opportunity employer, all qualified applicants will receive consideration for employment regardless of age, race, gender identity or expression, colour, marital status, religion, sexual orientation, disability, or other non-merit factors. We celebrate the different talents that our people bring and support every staff member in their journey to achieve personal and professional growth. One of the ways we do this is through Take Charge: Flexi-work, our flexible working framework which enables agile and innovative teams to help deliver our business goals.