Service Manager | Up to $7K | 5 Days | Kaki Bukit - 0310

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading healthcare services provider in Singapore is seeking a Service Manager to oversee service operations and lead a high-performing team. The successful candidate will have a background in healthcare equipment servicing and at least 5 years of relevant experience. This role offers competitive salary and opportunities to drive service excellence while maintaining strong customer relationships.

Qualifications

• Minimum 5 years of service experience in healthcare equipment.
• At least 2 years in a supervisory or managerial role.
• Experience with smart bed connectivity and data integration to EMR/EHR platforms.

Responsibilities

• Lead and mentor the Service Team for high performance.
• Oversee daily service operations and preventive maintenance.
• Manage customer relationships and escalate service issues.

Skills

Service experience in healthcare equipment

Strong understanding of medical device servicing

Technical capability in IT network integration

Education

Diploma/Degree in Engineering or relevant technical discipline

Job description

Service Manager

• Working days: Monday - Friday 9am - 6pm
• Salary: $5,500 - $7,000
• Location : Kaki Bukit
• Diploma/Degree in Engineering, Computer Engineering/Science, Biomedical Engineering, or relevant technical discipline.
• Minimum 5 years of service experience in healthcare equipment, medical devices, or related technical field, with at least 2 years in a supervisory or managerial role.
• Strong understanding of medical device servicing, including smart bed connectivity, IT network integration, HL7/Epic systems, and data integration to EMR/EHR platforms.

Interested applicants can also send your resume to ([e-mail]) and allow our consultant to match you with our clients. No Charges will be incurred by Candidates for any service rendered.

WA ME 9735 4019 for more Service Manager role

Job Responsibilities

• Lead, manage, and mentor the Service Team to ensure high performance, strong technical capability, and consistent delivery of quality service.
• Oversee daily service operations, including preventive maintenance, corrective maintenance, repair works, and breakdown response for customers across hospitals, nursing homes, and home‑care environments.
• Plan and allocate service manpower effectively to meet operational needs and service turnaround expectations.
• Review and ensure accuracy of all service documentation, reports, assessments, and maintenance records in accordance with company standards.
• Drive service excellence by implementing service quality improvements, process enhancements, and compliance with OH&S and infection control policies.
• Support the promotion and renewal of service contracts; work closely with sales teams on contract strategy and customer engagement.
• Build and maintain strong customer relationships, acting as the escalation point for complex service issues and ensuring efficient resolution.
• Monitor performance indicators such as response times, service quality, productivity, and customer satisfaction, and provide regular reporting to management.
• Ensure all serviced products meet safety requirements and align with company policies and regulatory guidelines.
• Collaborate cross‑functionally with regional service management, logistics, sales, and technical teams to support business objectives.
• Manage inventory of spare parts, tools, and equipment, ensuring cost efficiency and availability.
• Lead technical training sessions and ensure continuous upskilling of the service team.

POH LI WEN REG NO: R25136683

THE SUPREMEHR ADVISORY PTE LTD EA NO: 14C7279