Service Engineer & Field Support & Automation

ORION SYSTEMS INTEGRATION PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A technology solutions firm in Singapore seeks a technical support specialist to manage technical issues, perform equipment setup, and provide on-site and remote troubleshooting. Ideal candidates should possess an ITE Diploma in Mechatronics, Mechanical, or Electrical Engineering, and have experience in service roles or customer-facing positions. Excellent communication and organizational skills are essential. The role includes 24/7 on-call support responsibilities.

Qualifications

• Minimum ITE Diploma in Mechatronics, Mechanical, or Electrical Engineering.
• Background in engineering or semiconductor industry preferred.
• Prior experience in service roles or customer-facing positions is a plus.

Responsibilities

• Manage and resolve technical issues related to equipment, processes, and software.
• Perform equipment installation and setup from layout planning to commissioning.
• Provide troubleshooting and technical support to customers on-site and remotely.
• Conduct preventive maintenance, parts overhaul, equipment modifications, and repair work.
• Provide technical advice/solutions to achieve better quality, productivity, and cost objectives.
• Collaborate with customers to understand and fulfill design concepts and requirements.
• Track engineering changes and ensure documentation is updated accordingly.
• Prepare and submit detailed technical issue reports.
• Participate in a 24/7 on-call duty roster for urgent support.

Skills

Good communication skills

Organizational skills

Self-motivated

Team player

PC relevant knowledge

Education

ITE Diploma in Mechatronics, Mechanical, or Electrical Engineering

Job description

Responsibilities

• Manage and resolve technical issues related to equipment, processes, and software.
• Perform equipment installation and setup — from layout planning to commissioning.
• Provide troubleshooting and technical support to customers on-site and remotely.
• Conduct preventive maintenance, parts overhaul, equipment modifications, and repair work.
• Provide technical advices/solution and support to achieve better quality, productivity and cost objectives.
• Collaborate with customers to understand and fulfill design concepts and requirements.
• Track engineering changes and ensure all documentation, including machine operation manuals, is updated accordingly.
• Prepare and submit detailed technical issue reports.
• Participate in a 24/7 on-call duty roster for urgent support.

Requirements

• Minimum ITE, Diploma in Mechatronics, Mechanical, or Electrical Engineering.
• Background in engineering or semiconductor industry preferred.
• Good communications & organization skill.
• PC relevant knowledge.
• Self-motivated, responsible and team player.
• Prior experience in service roles or customer-facing positions is a plus.
• Own transport will be an advantage