Service Engineer / Assistant Engineer

XMICRO SOLUTION PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology service provider in Singapore is seeking a Microscope Service Engineer / Assistant Engineer to deliver technical support, maintenance, and repair of various microscope systems. The ideal candidate will hold a diploma in engineering and have 1-3 years of related experience, with strong problem-solving skills and the ability to work both independently and as part of a team. This role also involves customer training and requires occasional travel to client sites.

Qualifications

• Preferably 1–3 years working experience in microscope servicing.
• Fresh graduates with good technical aptitude may apply for Assistant Engineer.
• Must have good communication and customer service skills.

Responsibilities

• Install and set up microscope systems.
• Perform preventive maintenance and troubleshoot issues.
• Provide on-site and remote technical support.
• Prepare service reports and maintain records.
• Conduct basic user training.

Skills

Optical principles understanding

Mechanical systems familiarity

Electrical troubleshooting knowledge

Imaging software experience (Evident/Olympus)

Service tools usage (multimeter, calipers)

Education

Diploma or NITEC in Electrical Engineering

Diploma or NITEC in Mechanical Engineering

Diploma or NITEC in Mechatronics

Diploma or NITEC in Biomedical Engineering

Diploma or NITEC in Precision Engineering

Diploma or NITEC in Instrumentation

Tools

Multimeter

Calipers

Job description

Overview

Job Description The Microscope Service Engineer / Assistant Engineer is responsible for delivering technical support, maintenance, repair, installation, and calibration of optical, metallurgical, digital, and imaging microscope systems at customer sites and in-house. This role ensures instruments are fully functional, accurately calibrated, and meeting customer applications, such as semiconductor, manufacturing, life sciences, and material analysis.

Responsibilities

1. Installation & Commissioning
   • Install and set up optical, metallurgical, stereo, and digital microscope systems.
   • Configure imaging software, cameras, and accessories.
   • Conduct on-site system testing and ensure customer acceptance.
2. Maintenance & Repair
   • Perform preventive maintenance (PM) on microscopes and imaging systems.
   • Troubleshoot mechanical, optical, electrical, and software issues.
   • Replace components (LED/halogen light source, objectives, stages, actuators, filters).
   • Perform alignment, calibration, and performance validation.
3. Technical Support
   • Provide on-site and remote technical support to customers.
   • Diagnose equipment faults and propose corrective actions.
   • Support warranty and post-warranty service cases.
4. Documentation & Reporting
   • Prepare service reports, maintenance checklists, and calibration certificates.
   • Maintain records of spare parts used, service history, and customer feedback.
   • Ensure compliance with company service procedures and safety standards.
5. Customer Training
   • Conduct basic user training during installation.
   • Demonstrate proper operation, care, and maintenance of microscope systems.
6. Collaboration
   • Work closely with sales team on technical evaluations, demonstrations, and product testing.
   • Provide feedback to engineering team about recurring issues.

Qualifications

Education

• Diploma or NITEC in:
  • Electrical Engineering / Electronic Engineering
  • Mechanical Engineering
  • Mechatronics
  • Biomedical Engineering
  • Precision Engineering
  • Instrumentation or related fields

(For Assistant Engineer, Diploma/NITEC Higher/ITE is acceptable.)

Technical Skills

• Basic understanding of optical principles (magnification, illumination, NA, DOF).
• Familiarity with mechanical systems (stages, focus drives, actuators).
• Knowledge of electrical and electronic troubleshooting.
• Experience with imaging software (Evident/Olympus etc.) is a bonus.
• Ability to use common service tools: multimeter, calipers, etc.

Experience

• Preferably 1–3 years working experience in:
  • Microscope servicing
  • Lab instruments servicing
  • Hospital / Semiconductor equipment maintenance
• Fresh graduates with good technical aptitude may apply for Assistant Engineer.

Soft Skills

• Good communication and customer service skills.
• Strong problem-solving and analytical abilities.
• Able to work independently and as part of a team.
• Willing to travel to customer sites (hospital, clinic. factory, lab, cleanroom).
• Responsible, detailed, and safety-conscious.

Other Requirements

• Ability to lift moderately heavy equipment (10–20kg) occasionally.