Service Engineer

REHLKO SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading power generation solutions provider in Singapore is seeking a technically skilled professional with at least 5 years of experience in Mechanical or Electrical Engineering. This role focuses on providing after-sales support and training to ensure that products operate effectively. Candidates should possess strong problem-solving skills and have a customer-oriented mindset. The position includes some travel across the Asia Pacific. Competitive advantages include attractive annual leave and health benefits.

Benefits

Annual leave of up to 21 days

Medical and dental benefits

Annual health screening

Qualifications

• Minimum 5 years of relevant experience in a related field.
• Willingness to travel across the Asia Pacific and South East Asia Region.
• Mechanical experience with engines (MHI, MTU, John Deere, Volvo) is advantageous.

Responsibilities

• Investigate and handle customer complaints and product failures.
• Provide after-sales technical support and site services.
• Assist in processing warranty claims from distributors.
• Provide installation, commissioning, and on-site training.
• Maintain close working relationships with key customers.
• Resolve technical issues and provide solutions.

Skills

Problem-solving skills

Customer service orientation

Team player

Education

Diploma/degree in Mechanical/Electrical Engineering

Job description

BASIC FUNCTIONS

• Investigate and handle all customers’ complaints and product failures.
• Providing after-sales technical support and site service responsibilities to distributors/end customers.
• Review and assist in processing warranty claims from distributors
• Standby support and 24/7 emergency call for customer support

SPECIFIC RESPONSIBILITIES

• Provide the installation, commissioning and on-site training to support the customers according to the scope of the project
• Provides after sales technical support, troubleshooting and site service to customers in a timely manner to ensure that the product is operational.
• Handles wide range of diesel generator sets (small to large capacity) to provide support to departments in terms of service and training
• Ensures all technical and training documents are up-to-date and organized
• Provides specific training to distributors and dealers for service and troubleshooting skillsets, ensuring optimum service level at all distributors
• Maintain close working relationship with our key customers to ensure the follow through until the issue is resolved
• Provides technical assistance on factory test of special projects
• Investigates root causes of failures and recommend solution
• To deal with customer on the warranty issues from technical aspect
• Performs any other service and training duties as and when assigned

QUALIFICATIONS / REQUIREMENTS

• Diploma/degree in Mechanical/ Electrical Engineering with at least 5 years of relevant experience
• This position requires fair amount of traveling in the Asia Pacific and South East Asia Region
• A team player with strong problem-solving skills and task oriented
• Possess strong customer service orientation, enthusiasm for power generation products
• Prior mechanical experience with engines (MHI, MTU, John Deere, Volvo) will be advantageous

WORKING HOURS / LOCATION

• 5-day work week
• 8.30am to 5.15pm
• Located in Jurong East

OTHER BENEFITS

• Annual leave - 15 days up to 21 days
• Medical, dental, optical and annual health screening benefits
• Other allowances applicable

Salary is commensurable to educational qualifications and working experience of the candidates.

Interested applicants, please attach your resume with your current salary, expected salary, reasons for leaving and notice period upon application.

(Please note that only shortlisted candidates will be notified.)