service engineer

UNIVERCELL ELECTRONICS & HARDWARE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading electronics repair company in Singapore seeks a Service Engineer (Electrical) to perform hands-on repairs for mobile phones and tablets. This role encompasses troubleshooting, inventory management, and customer communication, ensuring that the store functions smoothly. Ideal candidates will possess strong skills in electronics, gravitate toward problem-solving, and demonstrate clarity in explaining technical repairs to customers. This position combines technical expertise with customer service in a vibrant retail environment.

Qualifications

• Experience in mobile phone and tablet repairs including screen replacements and battery changes.
• Proficiency in using multimeters and diagnostic software for troubleshooting.
• Ability to perform microsoldering and delicate board-level repairs.

Responsibilities

• Handle phone and tablet repairs including screen and battery replacements.
• Ensure store operations run smoothly by maintaining electrical equipment.
• Communicate technical details to customers clearly.

Skills

Mobile phone repair

Basic store maintenance

Advanced troubleshooting

Microsoldering

Customer communication

Job description

The Service Engineer (Electrical) role is a hands‑on position that blends mobile phone repair with basic store maintenance.

Core Repair Work

Phone & Tablet Fixes: Handling everyday repairs like replacing cracked screens, weak batteries, and broken charging ports.

Advanced Troubleshooting: Using multimeters and diagnostic software to find electrical faults on phone motherboards.

Board‑Level Work: Performing delicate "microsoldering" to fix small internal components that have been damaged by water or drops.

Data Recovery: Helping customers retrieve lost photos and files from damaged devices.

Local Shop Operations

Store Maintenance: Ensuring the shop's lighting, power sockets, and security cameras are always operational.

Emergency Standby: Being available to fix a power trip or a malfunctioning security alarm so the shop can stay open.

Inventory Control: Tracking the stock of spare parts (like specific iPhone or Samsung screens) and ordering new tools when needed.

Device Grading: Testing and certifying second‑hand phones to ensure they are safe and functional for resale.

Customer & Safety Tasks

Clear Communication: Explaining technical repairs to customers in simple terms and providing cost estimates.

Safety Compliance: Ensuring all charging cables and equipment in the shop meet Singapore's Energy Market Authority (EMA) safety standards to prevent fires.

Training Staff: Showing retail assistants how to perform basic diagnostic tests on trade‑in phones.