Service Delivery & Operations Engineer (Fresh Grads & Juniors)

Singtel Group; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading telecommunications provider in Singapore is seeking a Service Delivery & Operations Engineer to manage onsite support and operations. This role demands strong organizational skills to ensure smooth daily operations, coordinate with various teams, and manage inventory effectively. Ideal candidates will have a diploma in Engineering, preferably in Telecommunications, with basic data communication knowledge. The position is open to fresh graduates eager to learn and grow in a dynamic environment.

Qualifications

• Preferably 2 years of working experience; fresh grads are encouraged to apply.
• Basic knowledge in data communication and internet security.
• Experience with counter operations.

Responsibilities

• Oversee day-to-day operations for self-replacement service.
• Coordinate with self-replacement counters and couriers for operations.
• Manage inventory and ensure stock availability.

Skills

Engineering diploma

Knowledge in telecommunications

Communication skills

Team player

Experience in vendor management

Education

Diploma in Telecommunications or Info‑communications Technology

Job description

Service Delivery & Operations Engineer (Fresh Grads & Juniors)

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtel’s Networks of tomorrow, and Empower Every Generation to live, work and play in new ways!

Service Delivery & Operations (SDO) Engineer is part of the team that specializes in field delivery (onsite support) and self-replacement (SR) operations. The key responsibilities include optimal customer experience, an efficient delivery channel and lower onsite rate.

This role oversees and ensures the day‑to‑day SR’s operation is smooth and meets its performance target.

In addition, maintaining accurate inventory records, ensuring equipment availability, and supporting the field engineering team through effective stock coordination. The ideal candidate will have strong organizational skills, and the ability to work independently in a fast‑paced environment.

Make an Impact by:

• Reviewing the fault rate and identify opportunities for self‑replacement to minimize the overall onsite rate.
• Coordinating with all the self‑replacement counters (>12) and couriers to ensure smooth day‑to‑day operation.
• Being the escalation contact points for all the self‑replacement counters to resolve any customer, system or operation issue.
• Ensuring the performance targets (eg wait time, customer experience, upselling, stock accuracy) are met.
• Reviewing partner ad‑hoc request (eg shorten operating hours), dispute management (pricing, payment matters) and 1st level payment verification.
• Monitoring and ensure counter operation staff comply to all the mandatory learning by the company standards, security screening and any other credit or legal regulation.
• Evaluating and disseminate key information to all counter’s touchpoints on new or changes in product, SOP and/or business information.
• Managing and update inventory management systems regularly.
• Receiving and dispatching goods from the stores, storing goods received appropriately.
• Keeping up‑to‑date records of stock receipts, and withdrawals of stocks.
• Generating related reports to verify inventory levels and determining and rectifying any stock discrepancies.
• Responsible for shipping cancelled or damaged items back to CTDI as appropriate.

Skills for Success:

• Diploma certification in Engineering preferable in Telecommunication or Info‑communications Technology.
• Preferably 2 years working experience. Fresh grads are highly encouraged to apply for this role.
• Basic knowledge in data communication (wired, wireless), internet security and home automation.
• Experience with face‑to‑face interaction / counter operations.
• Experience in partner and vendor management.
• Good communication skills, tactful, keen to learn and a team player.
• Able to cope and work in a fast‑paced environment.

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!