Service Delivery Manager (Applications)

Xcellink Pte Ltd; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A leading IT service provider in Singapore is looking for a Service Delivery Manager to oversee application operations and ensure effective communication with infrastructure teams. The ideal candidate will possess tertiary qualifications in Computer Science or IT, along with 8 years' experience in service delivery. Responsibilities include managing high severity incidents and preparing proposals for operations funding. Strong communication and multi-tasking skills are essential.

Qualifications

• Minimum 8 years’ experience in Service Delivery related to application operations and process management.
• Experience in managing heterogeneous computing environments or supporting complicated health IT solutions.
• Excellent verbal, written communication and interpersonal skills.

Responsibilities

• Understand business and application requirements, translating and working with infrastructure teams to deliver solutions.
• Collaborate with teams on user access reviews, disaster recovery, or business continuity exercises.
• Provide support during high severity incidents by interfacing with infrastructure and security teams.

Skills

Self-motivated

Team player

Multi-tasking ability

Verbal communication

Written communication

Interpersonal skills

Education

Tertiary qualifications in Computer Science, Information Technology or related degree

Tools

Project Management certification

ITIL Service Management certification

Job description

Responsibilities

• Understand business and application requirements, translate and work with infrastructure teams to deliver solutions that meet budget and timeline.
• Collaborate and coordinate with other teams on user access reviews, disaster recovery or business continuity exercises.
• Provide support for all large-scale activities like system maintenance; project go-live, disaster recovery exercise or high severity incidents.
• Provide support during high severity incidents by interfacing with infrastructure and security teams.
• Develop or fine-tune operating procedures to improve operational efficiency, adherence to policies or industry best practices.
• Document and develop system documentations for all supported applications and their interfaces with infrastructure for operations purposes.
• Manage relationships between application and infrastructure teams through brokering and collaboration.
• Prepare and present proposals to seek approval and secure funds for Service Delivery Operations.

Qualifications

• Tertiary qualifications in Computer Science, Information Technology or related degree;
• Minimum 8 years’ experience in Service Delivery related to application operations and process management;
• Self-motivated, driven, a good team player and strong ability to multi-task;
• Excellent verbal, written communication and interpersonal skills;
• Experience in managing heterogeneous computing environments or supporting complicated health IT solutions are preferred
• Relevant Project Management or ITIL Service Management certifications will be an advantage.