Service Delivery Leader — CSAT, SLAs & Ops Excellence

Logicalis Group (DE); Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

A leading IT service provider in Singapore is seeking a Service Delivery Manager to ensure customer satisfaction and operational efficiency. You will lead the customer support team, manage SLAs, and drive continuous improvement initiatives. The ideal candidate has a background in engineering or computer science, strong communication skills, and at least 5 years in service delivery. This position offers a dynamic work environment emphasizing teamwork and customer focus.

Qualifications

• Excellent verbally and written communication skills in English.
• 5 years of relevant industry experience in service delivery.
• Ability to drive high priority cases towards resolution with sense of urgency.

Responsibilities

• Achieve committed SLAs, Operational Efficiency & CSAT/NPS.
• Develop a team of competent problem solvers.
• Establish customer support case management practices.

Skills

Customer Satisfaction

Team Management

Data Driven

Operational Efficiency

Communication Skills

Education

Bachelor’s Degree in Engineering, Computer Science, Business

ITIL Foundation v3, v4 or higher

Tools

ServiceNow

Remedy

Atlassian

Job description

A leading IT service provider in Singapore is seeking a Service Delivery Manager to ensure customer satisfaction and operational efficiency. You will lead the customer support team, manage SLAs, and drive continuous improvement initiatives. The ideal candidate has a background in engineering or computer science, strong communication skills, and at least 5 years in service delivery. This position offers a dynamic work environment emphasizing teamwork and customer focus.