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Service Delivery Lead — SLA & KPI Champion
ITCAN PTE. LIMITED
Singapore
On-site
SGD 60,000 - 80,000
Full time
Today
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Job description
Responsibilities
- Act as a focal point for all support related queries and issues
- Ensure that regular reviews of the services provided (Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)) are conducted to maintain alignment between the services and the expectations of the customer
- Review and approve service request/enhancement effort, schedules and risk plans
- Responsible for resource forecasting and planning
- Plan, track and monitor the tasks assigned to the team leader/members
- Monitor and improve team performance, providing leadership, coaching, and performance management
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